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 The
Customer Service Institute of America’s
vision is to be the professional body of choice
for customer service leaders across the US.
The
Institute has the exclusive North American rights to distribute the
International Customer Service Standard (ICSS) and certify Organizations against
the Standard (click here to order a free trial copy). The ICSS is the world’s
only truly international customer service standard offering a balanced internal
scorecard self-assessment backed by an external assessment and certification
program. The Customer Service Institute of America (CSIA) also has
responsibility in the US for training and licensing the Licensed Assessors which
conduct the onsite assessments which lead to the awarding of ‘Certified Customer
Service Organization’ status.
CSIA is the
body delegated by ICCSO to manage the inaugural 2008 International Service
Excellence Awards. These awards are the world’s peak customer service awards
with leading customer service Organizations and individuals around the globe
being nominated in a variety in categories to recognise their commitment
customer service excellence.
As well as
its programs for Organizations, CSIA also provides ongoing professional
development of customer facing and contact centre service professionals,
customer service managers and Chief Customer Officers through membership,
education resources and training packages, together with networking events and
workshops.
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The Customer Service Institute of
America has five key goals:
- To promote customer service as a
profession and to improve the level of its practitioner's professionalism
through assessment, accreditation and certification. Recognition of members
professional standing is provided through use of the CSIA's designatory
post-nominal letters (eg MCSIA) and use of our Certified Customer Service
Professional logo. Thus improving the pride, motivation and self-esteem of
customer service professionals.
- To provide people working directly
or indirectly in customer service (Public or Private sector), with the
education and professional standards that will enable them to reach their
full potential in their chosen field.
- To promote the International
Customer Service Standard (including customer charters) certification
program and International Service Excellence Awards programs, which will
help Organizations develop and sustain a customer ethos through improvements
to the design, delivery, quality and effectiveness of customer service
strategies, policies and systems.
- To improve knowledge of the
components of customer service excellence through research, training and
development programs, publications, awards, conferences and customer focus
groups.
- To provide a voice for customer
service professionals and enhance the status of these individuals and
customer service issues via the media and public education forums.
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Contact Us:
Mailing Address:
Customer Service Institute of America
2 Prudential Plaza
180 N. Stetson Street
Suite 3500
Chicago, IL 60601
Phone:
312.268.5855
Fax: 312.268.5801
email:
info@serviceinstitute.com
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Click here
to view 2008 winners
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The International Council of Customer
Service Organizations (ICCSO) is the international body for customer service
Organizations seeking to develop and promote international service standards and
professional excellence in customer service. The Council is responsible for
promoting international customer service standards, professional certification
and the International Service Excellence Awards.
The Council's membership include some of
the world's peak Customer Service Bodies, members are the Asia Pacific Customer
Service Consortium, the Hong Kong Customer Service Consortium, the Customer
Service Institute of America, the Hellenic Institute of Customer Service and the
Customer Service Institute of Australia which also provides secretariat services
and funding for the Council
ICCSO is dedicated to supporting the
Organizations around the world which are responsible for the development of
Organizations and individuals towards customer service excellence. Visit the
International Council of Customer Service Organizations website at
www.iccso.org.
As a member
of the International Council of Customer Service Organizations, the Customer
Service Institute of America has aligned itself with the best and brightest
across the world to keep up to date on the trends and industry benchmarks in
order to provide the best and most cutting edge information to its members
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