Education for professionals

CSIA offers professional certifications in a variety of formats to ensure you can access the training you need in a format that is convenient and effective.

Courses we offer

Certified Customer Service Professional


Certified Customer Service Manager


Certified Customer Experience Professional


Our CCSM course is beneficial to various professionals

CCSM Course Benefits

CCSM graduates enjoy more fulfillment and confidence at work, better ability to manage and lead their team, and significant advantage when applying for promotions or new positions.

Becoming a “Certified Customer Service Manager” opens doors both domestically and internationally. The “CCSM” designation is your passport to a leadership career in customer service.


Benefits for Employers

Increase the level of service excellence within the organization

Customer service leaders will lead with more confidence

The practical, work place based projects enable your CCSM graduates to tackle problems relevant to your customer service management system while they learn

Having a CCSM on staff is a requirement for earning Platinum Certification

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