Events Calendar

Training Calendar

Webinar with Jeanne Bliss – Would You Do That to your Mother? @ Noon Eastern Time
Jun 13 @ 12:00 pm – 1:00 pm
Webinar with Jeanne Bliss - Would You Do That to your Mother? @ Noon Eastern Time

How do we create an environment where customers get what they want, and team members have the ability to execute it?  Jeanne Bliss, renowned customer experience guru suggests that by delivering service while answering one simple question ‘Would you do that to your mother?’ will pave the way. (Visit Customer to learn more or watch this brief video)

Bliss wants your to consider all of the service headaches that most of us encounter being suffered through by your mother and to envision the relief she feels when being taken care of.

Bliss shows how to turn “gotcha” moments into “we’ve got your back” moments by rethinking business practices, and by enabling employees to fix the frustrations that make customers feel like they’re sinking. The result is a playbook to help you #MakeMomProud.

Within Bliss’s new book, released in May 2018, readers will encounter 32 case studies each offering powerful messages for both leaders and team members.

Learn more about Bliss’s philosophy in this content packed webinar – register now! Can’t wait? Purchase the book before the webinar to get started today:

Amazon – Would You Do That To Your Mother? 

Webinar Sales as a Service – Norman Roth @ Eastern Time
Aug 9 @ 12:00 pm – 1:00 pm
Webinar Sales as a Service - Norman Roth @ Eastern Time

This webinar will discuss the importance of sales as a service. Most times, team members are uncomfortable sharing new product/service information with clients. We will discuss how informing, versus selling, is something your customer desires and expects from you. [check out his brief video: I Don’t Want to Sell You Anything]

Understand relationship building both internally and externally and the benefit these relationships bring to servicing the customers and being more engaged at work. JOIN US AND LEARN SOMETHING AWESOME!

Learn more about Norman Roth

Customer Service Revolution Conference @ Huntington Convention Center
Oct 24 @ 8:00 am – Oct 25 @ 4:00 pm

Be sure to use the CSIA special discount coupon code of CSIA18 to lock in the $1000 rate.

Download speaker line up and topic descriptions   (Please note, there will be a welcome reception on October 23rd)

Lodging available at:

The Hilton Downtown Cleveland
100 Lakeside Ave E
Cleveland, OH 44114
(click here for special event rate and reservations)