Levels of Membership to the Customer Service Institute of America

Individual Memberships: (click here to download your Membership Form)

Associate member

• Certificate of membership
• Subscription to Customer Service Excellence e-Magazine (6 issues per annum)
• Recognition of member's professional standing through use of the CSIA's designatory post-nominal letters: ACSIA
• Discounts on training, events and functions

• Certificate of membership
• Subscription to Customer Service Excellence e-Magazine (6 issues per annum)
• Recognition of member's professional standing through use of the CSIA's designatory post-nominal letters: MCSIA
• Discounts on training, events and functions

• Certificate of membership
• Subscription to Customer Service Excellence e-Magazine (6 issues per annum)
• Recognition of member's professional standing through use of the CSIA's designatory post-nominal letters: FCSIA
• Discounts on training, events and functions

There are three different categories of Corporate Membership with additional varying benefits:

Small Business (under 99 employees) - $1,500 per annum

• 3 individual memberships as outlined above
• 30% discount on each additional individual membership
• Certificate proclaiming your organization's membership
• 1 day site visit, audit & certification to the International Customer Service Standard (ICSS)  (extra days charged as required)
• Complimentary International Service Excellence Awards^(TM) entry 
  (administration fee of $12000 payable for finalists)

Medium Business (between 100 & 499 employees) - $2,700 per annum

• 5 individual memberships as outlined above
• 30% discount on each additional individual membership
• Certificate proclaiming your organization's membership
• 1 day site visit, audit & certification to the International Customer Service Standard (ICSS)  (extra days charged as required)
• Complimentary International Service Excellence Awards^(TM) entry 
  (administration fee of $2000 payable for finalists)

Large Business (over 500 employees) - $4,100 per annum

• 10 individual memberships as outlined above
• 30% discount on each additional individual membership
• Certificate proclaiming your organization's membership
• 1 day site visit, audit & certification to the International Customer Service Standard (ICSS)  (extra days charged as required)
• Complimentary International Service Excellence Awards^(TM) entry 
  (administration fee of $2000 payable for finalists)

Customer Service Institute of America
Mailing Address:
Customer Service Institute of America
2 Prudential Plaza
180 N. Stetson Street
Suite 3500
Chicago, IL 60601

Phone: 312.268.5855
Fax: 312.268.5801
email: info@serviceinstitute.com