Maximizing the Customer Experience On-Line Certification Training Program

There is little doubt that from your customers' perspective, organization-wide customer focus and service excellence is more important now than ever. But in today's economy, many organizations do not have the budget needed to ensure their employees are equipped to handle the needs and expectations of today's selective and demanding customers.

While traditional customer service training has merit, it does not address the real issues which drive customers away. Customer Focus Training is the answer. And now, customer focus training is available in an online format allowing you to take advantage of the considerable cost savings associated with online training, yet get the job done.

This program is ideal for:

• On-boarding new employees
• Refresher training for frontline and support staff
• Organization–wide customer focus training

This unique and comprehensive self-study, online training program addresses the essentials of customer service plus it provides a framework, key strategies and proven tactics in Customer Focus.

The program consists of eight fully narrated, interactive course modules. These modules explore all the key principles of customer focus and service excellence in detail. There are video clips, tools, tips, and situational examples which will enhance the participant's understanding of the each best practice.

Each course module also contains interactive quizzes and additional exercises are contained in a 42 page Study Guide and Personal Action Plan which accompanies this program.

Upon successful completion of this 6.5 hour program participants will receive a certificate certifying them as a Certified Customer Experience Professional. This Customer Service Training program is a must for anyone who serve customers directly or anyone whose work impacts on customers. In short, everyone.

Find out more about our turn-key program which includes our Manager's Implementation and Embedding Guide support resource.

Maximizing the Customer Experience has been developed by a trusted strategic partner (The Training Bank) and I am certain you will be pleased with the results.

For more information and to enrol Click Here