Education for professionals
CSIA offers professional certifications in a variety of formats to suit organizations’ time, budget and needs
Service Excellence
The Customer Service Institute of America has worked with leading organizations and foundation members of the International Council of Customer Service Organizations to develop training, assessment and certification programs leading to individual certifications.
Specifically, our Certified Customer Service Manager Course and the only formal and internationally recognized “Certified Customer Service Manager” designation and has been developed with a mix of technical rigor and practical workplace-based projects with a focus on developing leaders in the customer service discipline able to quickly contribute at the organization’s most senior level including board membership
Benefits for Professionals
CCSM graduates enjoy more fulfillment and confidence at work, better ability to manage and lead their team, and significant advantage when applying for promotions or new positions.
Becoming a “Certified Customer Service Manager” opens doors both domestically and internationally. The “CCSM” designation is your passport to a leadership career in customer service.
Benefits for Employers
Increase the level of service excellence within the organization
Customer service leaders will lead with more confidence
The practical, work place based projects enable your CCSM graduates to tackle problems relevant to your customer service management system while they learn
Having a CCSM on staff is a requirement for earning Platinum Certification
What Our Clients Say
Greg Neff
“…the information taught in the CCSM course was outstanding. I gained a deeper understanding of the theory behind customer service and have been able to utilize the practical exercises in my current managerial position.”
Ali Malik
“The Certified Customer Service Manager course was very informative and the knowledge I obtained through this course is something I utilize in my daily work. I found the modules both challenging and relevant for my current role and in growing my abilities for future endeavors.” -Ali Malik
Sandhya Keller
“This is an excellent certification course for anyone in a customer service management role. It provides relevant, thought-provoking content, case studies and tools which can be implemented immediately to improve customer service protocols and processes. The CSIA mentor provides great feedback and prompt support is provided throughout the course when needed. I highly recommend this training!”
Ali Darwish
Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. Truly, every module I have completed, I have a list of improvement plans that I want to implement. It covers everything related to customer service and provide a holistic improvement plan for the entire organization. The support team are very responsive and provide the required support very quickly.
Christina de Sousa
I love love absolutely love this course! I have the most amazing time going through the activities. The information is so easy to apply in the workplace it has already begun to change the way we do things at CSF.
Deb Dupnik
Now, I have the knowledge to be able to manage more effectively and deliver unexpected, positive results in a variety of situations that require a higher level of specialist knowledge.