| The
Customer Service Institute of America contributes to publications
internationally. Please contact us if you would like to receive a
copy of Customer Service Excellence at
info@serviceinstitute.com
Launched by CSIA,
Customer Service Excellence e-magazine
is read by managers, directors and CEOs from companies across all
sectors. All of these organizations have one thing in common - they take
their customers very, very seriously and are striving to build their
organization around their customers.
The
e-magazine contains the best of the world's customer service commentary
and ideas with American articles and news.
The
Customer Service Excellence
e-magazine offers:
Briefings
The Customer Service News
section keeps you up to date with crisp, clear analysis of
customer service news and events, plus the latest findings on
research into customer behavior. |
Best Practice Case Studies
Learn from the world's
leading professionals through CSE's Best Practice Case Studies.
Pick up practical tips from your own and other industry sectors.
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Strategic Customer Service
What can we learn from
other customer service cultures from around the globe? How can
giving things away win customer loyalty? Does your company have
the right customer facing values for the 21st Century? The
Strategic Customer Service section covers these and other 'make
or break' subjects you won't find covered anywhere else. |
Technology
The magazine's Technology
section is a unique, jargon-free guide to getting the most out
of your IT investment. How do you handle a cyber call? Is
Computer Telephony Integration right for you? What's the best
way to use an Extranet to get closer to your customers? Where
should customer self-service kiosks fit into your strategy, if
at all? The magazine's Technology section provides the answers. |
Tools & Techniques
In the Tools & Techniques
section, practical 'how to's' take you, step by step, through
the tools that will bring you closer to your customers - from
building a customer confidence index to developing a continuous
improvement customer service culture. |
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