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Leadership and Management Courses
Business plans
Christine Churchill

Why Customer Service Should Be Included in Leadership and Management Courses

Business owners and C-level executives are always looking for ways to grow their business and maintain business success in a

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January 16, 2021 No Comments
customer care
Blog
Christine Churchill

7 Ways Customer Care Has Been Changed by the Global Pandemic

You’re powering on your laptop and headset at your desk in your bedroom alcove, getting the kids ready for another

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January 16, 2021 No Comments
Management Certification Program
Business plans
Christine Churchill

Management Certification Program to Improve Customer Retention

In today’s business landscape, C-level executives and key stakeholders are having to adjust to new norms in both marketing and

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December 16, 2020 No Comments
Customer
Chief Customer Officer
Christine Churchill

Creating Fandom with Customer Service

Many of us have a favorite brand, band, team, public figure, or cause that we follow and become a fan

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December 14, 2020 No Comments
customer service training
Uncategorized
Christine Churchill

The Importance of Supplementing Employee Orientation With Customer Service Training

As a Human Resource Manager, you are tasked with attracting and hiring qualified candidates. But how do you achieve this

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November 17, 2020 No Comments
leader
Uncategorized
Christine Churchill

Embracing a Season of Change as a Leader

As Fall transitions to Winter in most parts of our world, we are visually reminded of the changing seasons and

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November 13, 2020 No Comments
Training Coach
Uncategorized
Christine Churchill

The Benefits of A Training Coaching Coupled with Online Training

We discussed in a previous blog about The Benefits of Online Training Courses, and how online training can be an

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October 26, 2020 No Comments
Customer Support
Uncategorized
Christine Churchill

There is More to Customer Support Than Just Answering Questions

When a customer or client calls or visits a customer support center, they expect to receive more than just basic

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October 20, 2020 No Comments
Customer Service Training
Christine Churchill

5 Ways a Customer Service Training Course Can Elevate Your Career

Do you sometimes lack confidence because you do not possess all the knowledge or skills to be successful in your

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September 23, 2020 No Comments
Service Excellence
Christine Churchill

Acknowledging Customer Service Excellence Will Improve Employee Morale and Retention

After decades of research in this area, there is no room for doubt about the direct correlation between customer service

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September 9, 2020 No Comments
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