Enjoy this guest blog by customer service author and speaker Shep Hyken, on ways to gain employee trust. Click here to view
When managing a business – large or small – funds are allocated for the highest priority employees or teams. The
Consumer trust in the more traditional marketing and advertising strategies is on the wane – with only 49% who actually
Enjoy this guest blog by customer service author and speaker Shep Hyken, on how to handle abusive customers – and
Many companies were forced to modify operations as a result of Covid-19. In order to stay in business, they had
Customer Service Week (October 3- 7, 2022) is coming up soon, and we want to help you make it the
Customer service professionals interact with customers in many different ways throughout the day and need to be prepared for a
In these times where customer support is often provided via live chat or even chatbots, we may be tempted to
Enjoy this guest blog by customer service author and speaker Dr. Chip R. Bell, which uses the sunflower following the
As more and more organizations are waking up to the fact that a great customer experience is an essential part
