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There is More to Customer Support Than Just Answering Questions
When a customer or client calls or visits a customer support center, they expect to receive more than just basic
October 20, 2020
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When a customer or client calls or visits a customer support center, they expect to receive more than just basic
Do you sometimes lack confidence because you do not possess all the knowledge or skills to be successful in your
After decades of research in this area, there is no room for doubt about the direct correlation between customer service
Are you a customer service professional looking to update or enhance your knowledge? Do you need help convincing your boss
One of the main concerns of anyone in a C-level role is how to best retain and engage their workforce.
As a Human Resource professional, you understand the importance of customer service excellence and the importance of employee training and
Do you buy from a particular company because their service is so much better than others? Some companies just know
Online training courses have become very popular with C-level executives and HR decision-makers who are looking for efficient, cost-effective, and
If you are in a Customer Service Manager role, congratulations on making it to this level! Anyone who works in
Customer marketing is a combination of programs and activities designed to manage customer retention. This includes loyalty, advocacy, participation and growth. It is a strategy that focuses on creating strong, long-term customer relationships.
