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  • Who’s Your Customer

    • February 8, 2017
    • Posted by: Churchill
    • Category: Business plans, CSIA
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    Who’s Your Customer? By: Christine Churchill, Managing Director, Customer Service Institute of America Who’s your customer? Seems like a pretty straight forward question. Or is it? Common perceptions of customer service have us thinking of customers (and customer service) as: the ones who give us money, the customer is always right, customer service centers are

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  • The Three H’s of Servant Leadership

    • January 26, 2017
    • Posted by: Dylan Wodrich
    • Category: Business plans, CSIA, CSIA Blog, Innovation
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    Servant leadership can be a powerful thing. Considering the numerous different aspects that make a great servant leader, distinguishing the most important characteristics can be a daunting task. Thus, to aide you in your quest for leadership mastery, here is a list of what I consider to be the three most important aspects of a good servant

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