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Be the best leader you can be in 2019. Announcing CSIA’s Newly Updated Customer Service Manager Course
- January 16, 2019
- Posted by: CSIA Editorial Team
- Category: CCSM, Certification, Certified Customer Service Manager, CSIA Blog
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As part of our ongoing commitment to service excellence, we are pleased to announce our new Certified Customer Service Manager (CCSM) Course. Our course has up-to-date content and examples relevant to today’s business environment. As we have discussed in previous blog articles it is important for anyone in a leadership role to understand that customer
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Guest Blog: Give A Valuable Gift: The Top 10 Business Books For 2018
- December 5, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, Employee Development, Employee Engagement, Guest Blogs, Professional Implementation
In his first guest article for CSIA, Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken gives us his recommended list of Top 10 Business and Customer Service Books for 2018. Read Shep Hyken’s original guest article on Forbes. com by clicking here. Blog Image © SHEP HYKEN – CSIA Editorial Team It’s that holiday time
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Customer Appreciation at Thanksgiving, and Throughout the Year
- November 15, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA Blog, Innovation, Professional Implementation
There are certain times of year where we make a conscious effort to think about what we are thankful for. Thanksgiving is a time when many of us here in the United States sit and reflect on this. We take the opportunity to thank friends, family, employers, employees, co-workers and our valued customers. So as
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Professional Development in the Service Industry
- October 19, 2018
- Posted by: CSIA Editorial Team
- Category: Certification, Community, CSIA Blog, Employee Development, Employee Engagement, Professional Implementation
When we graduated high school or college and went on to join the workforce, the majority of us probably thought that our days of studying and passing final exams were over. However, to thrive in this global economy, keeping our professional development up to date is no longer a luxury, it is an absolute necessity.
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How Mindfulness in the Workplace is Changing Customer Service
- August 28, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Professional Implementation
Mindfulness is becoming a buzzword in the workplace, and could be one of the most important trends in customer service and employee development. Those who practice mindfulness meditation report that they are becoming more effective and more focused and in the process, getting better at their jobs. What is mindfulness meditation exactly? In short, mindfulness