Blog
How External Customer Service Begins with Internal Customer Service
There are no lack of books and blogs written by customer service thought leaders on the importance of great customer
March 30, 2021
There are no lack of books and blogs written by customer service thought leaders on the importance of great customer
Generating new business by maintaining and growing a customer base is a challenge business owners and executives continue to face
You’re powering on your laptop and headset at your desk in your bedroom alcove, getting the kids ready for another
In today’s business landscape, C-level executives and key stakeholders are having to adjust to new norms in both marketing and
Many of us have a favorite brand, band, team, public figure, or cause that we follow and become a fan
Did you know that it can cost up to 25x more for a business to acquire a new customer, than to retain an old customer? Not only that, repeat customers spend up to 67 percent more than new customers. Both customer retention and customer loyalty are incredibly important for the long-term success of a business.
