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  • Business Etiquette and Customer Service in the Digital Age

    • March 23, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA, CSIA Blog, Innovation, International, Professional Implementation
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    As we enter an increasingly technological, digital and AI-dominated world, it may be tempting to conclude that common courtesy and business etiquette no longer matter. However, even in this digital age, how people perceive and experience each other –  whether in the workplace or social settings –  is still a very important part of personal

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  • Announcing the 2017 International Service Excellence Award Winners

    • March 20, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, CSIA, CSIA Blog, International, International Customer Service Standard, International Service Excellence Awards, ISEA
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    The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to recognize their

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  • Customer Service and Your Company’s Online Reputation

    • February 21, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA Blog, Innovation, Professional Implementation
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    Last year we hosted a very insightful webinar with Customer Service expert Chip Bell based on his best-selling book “Wired and Dangerous: How Your Customers Have Changed and What to Do About It”. What does Chip Bell mean by “wired and dangerous “? With the dawning of smart phone, tablets and notebooks, we have multiple,

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  • Goal Setting Webinar – Creating Tommorow’s Reality Today

    • January 12, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA, CSIA Blog, Innovation
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    We began the new year by hosting an inspiring webinar on Goal Setting and Creative Visualization with motivational speaker Steve Beck. Many of us begin to think about new year resolutions and goals as the year comes to an end. But with all our good intentions, we may lose sight of our goals – whether personal

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  • Artificial Intelligence and the Customer Service Experience

    • December 27, 2017
    • Posted by: CSIA Editorial Team
    • Category: Community, CSIA Blog, Innovation
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    Some of you may remember the movie 2001: A Space Odyssey. In this 1968 science fiction movie, HAL 9000 is the onboard computer deemed “foolproof” and “incapable of error”. ‘Hal’ was one of the first cinematic examples of artificial intelligence (AI). Even in that movie world,  it was at times tough to tell if Hal

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