We are very excited to announce an upcoming customer service conference, hosted by renowned customer service expert and author John
As we discussed in a past article: Artificial Intelligence and the Customer Service Experience, emerging technologies that include artificial intelligence
We recently hosted a dynamic and very refreshing webinar with customer service expert Jeanne Bliss. Jeanne is one of the
In this world of minimal attention spans, busy schedules, and an abundance of distractions, organizations have to consider this when
What is Service Excellence? Simply stated, good customer service is the extent to which a product or service meets the
As we enter an increasingly technological, digital and AI-dominated world, it may be tempting to conclude that common courtesy and
The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to
Last year we hosted a very insightful webinar with Customer Service expert Chip Bell based on his best-selling book “Wired
We began the new year by hosting an inspiring webinar on Goal Setting and Creative Visualization with motivational speaker Steve Beck.
Some of you may remember the movie 2001: A Space Odyssey. In this 1968 science fiction movie, HAL 9000 is
