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MicroLearning: The Modern Solution for Employee Development
- May 21, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA Blog, Economics, Employee Development, Professional Implementation
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In this world of minimal attention spans, busy schedules, and an abundance of distractions, organizations have to consider this when planning and developing training for their employees. Many companies can vouch for the success of microlearning, a training method that is delivered in very small segments, which is why it is was given the name
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Defining Service Excellence
- May 1, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, Innovation, International, International Customer Service Standard, International Service Excellence Awards, ISEA, Professional Implementation
What is Service Excellence? Simply stated, good customer service is the extent to which a product or service meets the customer’s needs and expectations. Excellent service is when these expectations are surpassed and when customers feel that a company or employee has gone beyond the call – it’s that intangible, unexpected “extra” in the form
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Business Etiquette and Customer Service in the Digital Age
- March 23, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Innovation, International, Professional Implementation
As we enter an increasingly technological, digital and AI-dominated world, it may be tempting to conclude that common courtesy and business etiquette no longer matter. However, even in this digital age, how people perceive and experience each other – whether in the workplace or social settings – is still a very important part of personal
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Announcing the 2017 International Service Excellence Award Winners
- March 20, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, International, International Customer Service Standard, International Service Excellence Awards, ISEA
The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to recognize their
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Customer Service and Your Company’s Online Reputation
- February 21, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA Blog, Innovation, Professional Implementation
Last year we hosted a very insightful webinar with Customer Service expert Chip Bell based on his best-selling book “Wired and Dangerous: How Your Customers Have Changed and What to Do About It”. What does Chip Bell mean by “wired and dangerous “? With the dawning of smart phone, tablets and notebooks, we have multiple,