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Customer Appreciation at Thanksgiving, and Throughout the Year
- November 15, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA Blog, Innovation, Professional Implementation
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There are certain times of year where we make a conscious effort to think about what we are thankful for. Thanksgiving is a time when many of us here in the United States sit and reflect on this. We take the opportunity to thank friends, family, employers, employees, co-workers and our valued customers. So as
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Professional Development in the Service Industry
- October 19, 2018
- Posted by: CSIA Editorial Team
- Category: Certification, Community, CSIA Blog, Employee Development, Employee Engagement, Professional Implementation
When we graduated high school or college and went on to join the workforce, the majority of us probably thought that our days of studying and passing final exams were over. However, to thrive in this global economy, keeping our professional development up to date is no longer a luxury, it is an absolute necessity.
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The Vital Role of Purpose and Meaning in Employee Engagement
- September 29, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Employee Engagement
We have explored the importance of internal customer care in several of our past blog articles such as The Customer Journey, Customer Care Begins at Home and Emotional Intelligence in the Age of Automation. These core internal customer service values can only be put into action when the organization’s management understands how vital a sense
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How Mindfulness in the Workplace is Changing Customer Service
- August 28, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Professional Implementation
Mindfulness is becoming a buzzword in the workplace, and could be one of the most important trends in customer service and employee development. Those who practice mindfulness meditation report that they are becoming more effective and more focused and in the process, getting better at their jobs. What is mindfulness meditation exactly? In short, mindfulness
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Emotional Intelligence in the Age of Automation
- July 20, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Employee Development, Innovation, International Customer Service Standard, Professional Implementation
As we discussed in a past article: Artificial Intelligence and the Customer Service Experience, emerging technologies that include artificial intelligence will only have long-term value if augmented with human touch. Coined a few decades ago by psychologist and author, Daniel Goleman, “Emotional Intelligence” or E.I. will become increasingly important in this Automation Age. What defines