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What You Don’t Do, Speaks Volumes
- February 20, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog
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7 Examples of Common Customer Service Failures In previous blog articles we’ve defined and explained the importance of service excellence as well as the importance of understanding the customer experience. Another way to describe excellent customer service is to talk about what it isn’t. We love this quote: “It is not only what we do,
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Announcing the 2018 International Service Excellence Award Winners
- January 16, 2019
- Posted by: CSIA Editorial Team
- Category: CSIA Blog, International Customer Service Standard, International Service Excellence Awards, ISEA
The 2018 International Service Excellence Awards recognize organizations and individuals for their commitment to service excellence The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and
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Be the best leader you can be in 2019. Announcing CSIA’s Newly Updated Customer Service Manager Course
- January 16, 2019
- Posted by: CSIA Editorial Team
- Category: CCSM, Certification, Certified Customer Service Manager, CSIA Blog
As part of our ongoing commitment to service excellence, we are pleased to announce our new Certified Customer Service Manager (CCSM) Course. Our course has up-to-date content and examples relevant to today’s business environment. As we have discussed in previous blog articles it is important for anyone in a leadership role to understand that customer
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Customer Appreciation at Thanksgiving, and Throughout the Year
- November 15, 2018
- Posted by: CSIA Editorial Team
- Category: Community, CSIA Blog, Innovation, Professional Implementation
There are certain times of year where we make a conscious effort to think about what we are thankful for. Thanksgiving is a time when many of us here in the United States sit and reflect on this. We take the opportunity to thank friends, family, employers, employees, co-workers and our valued customers. So as
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Professional Development in the Service Industry
- October 19, 2018
- Posted by: CSIA Editorial Team
- Category: Certification, Community, CSIA Blog, Employee Development, Employee Engagement, Professional Implementation
When we graduated high school or college and went on to join the workforce, the majority of us probably thought that our days of studying and passing final exams were over. However, to thrive in this global economy, keeping our professional development up to date is no longer a luxury, it is an absolute necessity.