CSIA Blog
MicroLearning: The Modern Solution for Employee Development
In this world of minimal attention spans, busy schedules, and an abundance of distractions, organizations have to consider this when
May 21, 2018
In this world of minimal attention spans, busy schedules, and an abundance of distractions, organizations have to consider this when
What is Service Excellence? Simply stated, good customer service is the extent to which a product or service meets the
As we enter an increasingly technological, digital and AI-dominated world, it may be tempting to conclude that common courtesy and
The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to
Last year we hosted a very insightful webinar with Customer Service expert Chip Bell based on his best-selling book “Wired
We began the new year by hosting an inspiring webinar on Goal Setting and Creative Visualization with motivational speaker Steve Beck.
Some of you may remember the movie 2001: A Space Odyssey. In this 1968 science fiction movie, HAL 9000 is
We had the pleasure of hosting another live, information-packed webinar with customer service keynote speaker and best-selling author, Dr. Chip
Customer needs and expectations have evolved significantly over recent decades. In the past, businesses could compete and differentiate themselves based
We recently hosted an inspiring webinar with motivational speaker Steve Beck. For many of us it was just what the doctor
