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Goal Setting Webinar – Creating Tommorow’s Reality Today
- January 12, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Innovation
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We began the new year by hosting an inspiring webinar on Goal Setting and Creative Visualization with motivational speaker Steve Beck. Many of us begin to think about new year resolutions and goals as the year comes to an end. But with all our good intentions, we may lose sight of our goals – whether personal
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Artificial Intelligence and the Customer Service Experience
- December 27, 2017
- Posted by: CSIA Editorial Team
- Category: Community, CSIA Blog, Innovation
Some of you may remember the movie 2001: A Space Odyssey. In this 1968 science fiction movie, HAL 9000 is the onboard computer deemed “foolproof” and “incapable of error”. ‘Hal’ was one of the first cinematic examples of artificial intelligence (AI). Even in that movie world, it was at times tough to tell if Hal
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Wired and Dangerous – Webinar with Customer Service Expert Dr. Chip Bell
- November 17, 2017
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Innovation
We had the pleasure of hosting another live, information-packed webinar with customer service keynote speaker and best-selling author, Dr. Chip Bell. Dr. Bell is the founder of the Chip Bell Group. He brings decades of corporate experience prior to starting this consulting firm, when he served as Director of Organizational Development at NCNB, which is
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The Customer Journey
- October 20, 2017
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, Innovation
Customer needs and expectations have evolved significantly over recent decades. In the past, businesses could compete and differentiate themselves based on product and pricing. Not any longer! These days, customers expect an amazing experience, and they don’t mind paying extra to receive it. So how do we create a delightful experience for our customers? By
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Motivational Leadership: Words of Wisdom from Keynote Speaker Steve Beck
- September 25, 2017
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, Innovation
We recently hosted an inspiring webinar with motivational speaker Steve Beck. For many of us it was just what the doctor ordered, as we leave the lazy days of summer behind, and change our gears as we welcome Fall. However Steve’s words of wisdom apply to any season, and anyone interested in bringing out the best