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In the Spotlight – Tracy Steers
- September 8, 2017
- Posted by: CSIA Editorial Team
- Category: CCSM, Certification, Certified Customer Service Manager, Community, CSIA, CSIA Blog, Professional Implementation
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We are pleased to present CCSM graduate Tracy Steers, Operations Coordinator at Denver Clerk and Recorder. Over the last six years with the Denver Clerk and Recorder’s Office, Tracy has had several roles and responsibilities, including Election Judge, Customer Service Coordinator, Executive Assistant for the Clerk Recorder, Marriage/Recording Deputy, Deputy City Clerk and Assistant Project
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Customer Care Begins at Home
- September 8, 2017
- Posted by: CSIA Editorial Team
- Category: CSIA, CSIA Blog, Innovation
As customer service professionals we all understand the importance of providing exceptional customer care. Successful businesses aim to not only satisfy, but delight their customers. Delighted customers become those loyal followers who will purchase your product or service time and again. They are willing to recommend you to others and share their experience – both
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2016 International Service Excellence Award Winners Announced
- March 19, 2017
- Posted by: Churchill
- Category: CSIA, CSIA Blog, International, International Customer Service Standard, International Service Excellence Awards, ISEA
Announcing the 2016 International Service Excellence Award Winners Organizations and individuals are recognized for their commitment to service excellence with the 2016 International Service Excellence Awards Chicago, IL – March 20, 2017 Leading service providers globally, organizations and individuals, are awarded for service excellence with an International Service Excellence Award. The Customer Service Institute
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Hendrick Autoguard Customer Care achieves Certification to the International Customer Service Standard
- February 27, 2017
- Posted by: Churchill
- Category: Certification, CSIA, CSIA Blog, International Customer Service Standard
Congratulations to Hendrick Autoguard Customer Care for becoming certified to the International Customer Service Standard! The team at Hendrick Autoguard Customer Care successfully achieved the minimum criteria required to become certified to the International Customer Service Standard. The team worked diligently over the last 2 1/2 months to provide evidence and detailed explanation
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Who do you think is your customer? | Alternate Take
- February 15, 2017
- Posted by: Dylan Wodrich
- Category: CSIA, CSIA Blog, Innovation
By: Dylan Wodrich, Social Media Manager, Customer Service Institute of America As a child, my parents would always bring up the Golden Rule. “Treat others the way you want to be treated”. It’s such a simple statement, yet its important is so underrated as adults in the professional world. While it is the go-to rule