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Wired and Dangerous – Webinar with Customer Service Expert Dr. Chip Bell
- November 17, 2017
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, CSIA, CSIA Blog, Innovation
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We had the pleasure of hosting another live, information-packed webinar with customer service keynote speaker and best-selling author, Dr. Chip Bell. Dr. Bell is the founder of the Chip Bell Group. He brings decades of corporate experience prior to starting this consulting firm, when he served as Director of Organizational Development at NCNB, which is
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The Customer Journey
- October 20, 2017
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, Innovation
Customer needs and expectations have evolved significantly over recent decades. In the past, businesses could compete and differentiate themselves based on product and pricing. Not any longer! These days, customers expect an amazing experience, and they don’t mind paying extra to receive it. So how do we create a delightful experience for our customers? By
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Motivational Leadership: Words of Wisdom from Keynote Speaker Steve Beck
- September 25, 2017
- Posted by: CSIA Editorial Team
- Category: Community, CSIA, CSIA Blog, Innovation
We recently hosted an inspiring webinar with motivational speaker Steve Beck. For many of us it was just what the doctor ordered, as we leave the lazy days of summer behind, and change our gears as we welcome Fall. However Steve’s words of wisdom apply to any season, and anyone interested in bringing out the best
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In the Spotlight – Tracy Steers
- September 8, 2017
- Posted by: CSIA Editorial Team
- Category: CCSM, Certification, Certified Customer Service Manager, Community, CSIA, CSIA Blog, Professional Implementation
We are pleased to present CCSM graduate Tracy Steers, Operations Coordinator at Denver Clerk and Recorder. Over the last six years with the Denver Clerk and Recorder’s Office, Tracy has had several roles and responsibilities, including Election Judge, Customer Service Coordinator, Executive Assistant for the Clerk Recorder, Marriage/Recording Deputy, Deputy City Clerk and Assistant Project
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Customer Care Begins at Home
- September 8, 2017
- Posted by: CSIA Editorial Team
- Category: CSIA, CSIA Blog, Innovation
As customer service professionals we all understand the importance of providing exceptional customer care. Successful businesses aim to not only satisfy, but delight their customers. Delighted customers become those loyal followers who will purchase your product or service time and again. They are willing to recommend you to others and share their experience – both