In many sectors, a combination of education, skills, and work experience are the main qualities employers look for when hiring
When managing a business – large or small – funds are allocated for the highest priority employees or teams. The
Customer service professionals interact with customers in many different ways throughout the day and need to be prepared for a
As more and more organizations are waking up to the fact that a great customer experience is an essential part
Have you recently been promoted to a Customer Service Manager role? Or are you hoping to get a promotion soon?
In today’s saturated market, your company is likely to be competing with hundreds – if not thousands – of others.
There is nothing more fulfilling than loving your job. It gives you a reason to get up in the morning,
No matter what sector your business is in, or the size of your company, your customer service employees are your
Most businesses know that good customer service is a huge part of keeping their company at the forefront of people’s
While some can’t imagine spending their day communicating with customers – whether on the phone, via email or in live
