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GUEST BLOG: The Rapid Decrease in Value of Professional Expertise
- April 9, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
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In his first guest blog for CSIA, John R. DeJulius discusses the importance of maintaining professional expertise and service excellence in this digital age – CSIA Editorial Team One result is the commoditization of professional knowledge. For decades, professionals were able to charge premium fees for their expertise, which was considered a rare and valuable
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GUEST BLOG: Make Memory Creation the Currency of Your Brand
- March 11, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
In her first guest article for CSIA, Customer service expert, keynote speaker and author, Jeanne Bliss, shares her insights on how to provide a memorable customer experience – CSIA Editorial Team First, they saw one red boot. Was it Superman? Then they got a peek of the tail end of a cape. Spider-Man?Then there they
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Join Us at Customer Contact Week | LAS VEGAS
- February 26, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
Customer Contact Week Vegas is the World’s Largest Customer Contact Event In 2019 CCW is celebrating its 20th anniversary and 20 years of groundbreaking industry growth and innovation! The unparalleled event program includes 250+ expert speakers leading keynote sessions, Interactive Discussion Groups (IDGs), breakout track sessions, exclusive site tours, interactive workshops and more. Plus, attend
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GUEST BLOG: Applying the 23 MPH Principle
- January 29, 2019
- Posted by: CSIA Editorial Team
- Category: Guest Blogs
In his first guest article for CSIA, Customer service keynote speaker and award-winning author Chip Bell shares his insights on how to provide an enchanting customer experience – CSIA Editorial Team Walk into the lobby of the five-star Mansion on Turtle Creek hotel in Dallas and the first thing you notice are the extraordinary flowers in
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Guest Blog: Give A Valuable Gift: The Top 10 Business Books For 2018
- December 5, 2018
- Posted by: CSIA Editorial Team
- Category: Community, Competitive research, Employee Development, Employee Engagement, Guest Blogs, Professional Implementation
In his first guest article for CSIA, Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken gives us his recommended list of Top 10 Business and Customer Service Books for 2018. Read Shep Hyken’s original guest article on Forbes. com by clicking here. Blog Image © SHEP HYKEN – CSIA Editorial Team It’s that holiday time
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