HomeBlogGuest Blogs

  • GUEST BLOG: Service Delivery From Contented Employees

    • July 12, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
    No Comments

    What does contented look like?  It starts with the employee who consistently delivers the customer experience that you believe will make your customers want to come back and bring their friends

    read more

  • GUEST BLOG: The Power of a Smile

    • May 8, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
    No Comments
    Smile

    Enjoy this guest article for CSIA, by Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken  “Smile and the world smiles with you.” That is part of a longer quote attributed to Stanley Gordon West. It became the topic of conversation while on a New York subway with my daughter, Alex, when I

    read more

  • GUEST BLOG: The Rapid Decrease in Value of Professional Expertise

    • April 9, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
    No Comments

    In his first guest blog for CSIA, John R. DeJulius discusses the importance of maintaining professional expertise and service excellence in this digital age – CSIA Editorial Team One result is the commoditization of professional knowledge. For decades, professionals were able to charge premium fees for their expertise, which was considered a rare and valuable

    read more

  • GUEST BLOG: Make Memory Creation the Currency of Your Brand

    • March 11, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
    No Comments

    In her first guest article for CSIA, Customer service expert, keynote speaker and author, Jeanne Bliss, shares her insights on how to provide a memorable customer experience – CSIA Editorial Team First, they saw one red boot. Was it Superman? Then they got a peek of the tail end of a cape. Spider-Man?Then there they

    read more

  • Join Us at Customer Contact Week | LAS VEGAS

    • February 26, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
    No Comments

    Customer Contact Week Vegas is the World’s Largest Customer Contact Event In 2019 CCW is celebrating its 20th anniversary and 20 years of groundbreaking industry growth and innovation! The unparalleled event program includes 250+ expert speakers leading keynote sessions, Interactive Discussion Groups (IDGs), breakout track sessions, exclusive site tours, interactive workshops and more. Plus, attend

    read more
Powered by Top Rated Local®