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  • Defining Service Excellence

    • May 1, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, CSIA, Innovation, International, International Customer Service Standard, International Service Excellence Awards, ISEA, Professional Implementation
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    What is Service Excellence? Simply stated, good customer service is the extent to which a product or service meets the customer’s needs and expectations. Excellent service is when these expectations are surpassed and when customers feel that a company or employee has gone beyond the call  – it’s that intangible, unexpected “extra” in the form

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  • Business Etiquette and Customer Service in the Digital Age

    • March 23, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA, Innovation, International, Professional Implementation
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    As we enter an increasingly technological, digital and AI-dominated world, it may be tempting to conclude that common courtesy and business etiquette no longer matter. However, even in this digital age, how people perceive and experience each other –  whether in the workplace or social settings –  is still a very important part of personal

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  • Announcing the 2017 International Service Excellence Award Winners

    • March 20, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, CSIA, International, International Customer Service Standard, International Service Excellence Awards, ISEA
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    The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to recognize their

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  • 2016 International Service Excellence Award Winners Announced

    • March 19, 2017
    • Posted by: Churchill
    • Category: CSIA, International, International Customer Service Standard, International Service Excellence Awards, ISEA
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      Announcing the 2016 International Service Excellence Award Winners Organizations and individuals are recognized for their commitment to service excellence with the 2016 International Service Excellence Awards Chicago, IL – March 20, 2017  Leading service providers globally, organizations and individuals, are awarded for service excellence with an International Service Excellence Award. The Customer Service Institute

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