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Certified Customer Experience Professional Overview - Maximizing the Customer Experience

The Customer Service Institute of America and the Training Bank have partnered together to create Maximizing the Customer Experience. This course leads to a Certification as a Certified Customer Experience Professional!

In a world of ever changing customer demands, it is imperative that professionals are equipped with the tools to maximize customer focus and enhance overall customer experience.

This 8 Module, 6.5 hour interactive online course will provide you with a downloadable Study Guide, a Personal Action Plan, and Online Quizzes and Tests leading to certification. These tools will assist you in your learning and understanding of the material.

Once you have successfully completed the modules, you will be able to immediately print your certificate indicating your certification designation of Certified Customer Experience Professional. You will also be listed in our online Certification Directory, receive a CCEP logo for your use, as well as enjoy a 1 year membership to CSIA.

This program is ideal for:

  • On-boarding new employees
  • Refresher training for frontline and support staff
  • Organization–wide customer focus training

Individual and Group enrollments are available. 

Please enjoy this video to learn more about the learning objectives, topics and features of this necessary, and outstanding, course. (Learn about our Unique Benefits and Features.)

The 8 Modules that make up this course:

  • Module 1: Why Service?
  • Module 2: What is Customer-Focused Service?
  • Module 3: What Customers Want
  • Module 4: Understanding Customer Expectations and Perceptions
  • Module 5: Moments of Truth and Coffee Stains
  • Module 6: Internal Partnerships
  • Module 7: When Problems Occur… Service Recovery
  • Module 8: Enhance and Align the System

You will have full access to this course for 60 days from the date you enroll.

Price: $247 USD

Submission of payment means you agree to the Terms and Conditions. Terms & Conditions available here.

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Like most professional certifications, candidates must maintain the highest levels of professionalism and performance in order to maintain their certified status. Our certification is for a period of 24 months. At the end of this period the candidate must re-certify.

This can be done by:

  1. Successfully completing our re-certification process
  2. Providing evidence of attendance at some other recognized customer focus or service excellence training program or event

Our re-certification process consists of two components:

  1. A written component wherein the candidate is directed to respond to some basic questions.
  2. A series of online testing modules which will test the candidates understanding or application of the core concepts provided in the initial training which the individual attended.

Our certification is for a period of 24 months. At the end of this period the candidate must re-certify. ($67.50 USD to re-certify)

Re-Certification can be achieved through:

  1. Successfully completing our re-certification process
  2. Providing evidence of attendance at some other recognized customer focus or service excellence training program or event

Our re-certification process consists of two components:

  1. A written component wherein the candidate is directed to respond to some basic questions.
  2. A series of online testing modules which will test the candidates understanding or application of the core concepts provided in the initial training which the individual attended.

The certified individual’s name will be included in our official database as a Certified Customer Experience Professional in good standing.

What our Graduates Say:

“The CSIA CCEP course is great! It provided us with a tangible expectation of what we feel true customer service should be. Not only did it offer valuable and quality content, but it also aided with establishing certain guidelines for my team that we’ve used as a benchmark for future customer service initiatives. In particular, I was very impressed with CSIA’s H.E.A.R.T acronym used to describe their 5 dimensions of service. Any budding/veteran customer service professional would certainly benefit by taking this course.” ~Kris Hubbard, Hendrick Autoguard, Customer Care Supervisor

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