Terms and Conditions

Access and use of this program is granted to and for the sole use of the individual who has enrolled in the program.

The content and supporting materials may not be shared or used by anyone other than the individual who has enrolled in this program.

We warrant that the course provided contains the information as described in our course description.

We further warrant that it is free of technical defects and, provided the purchaser meets the requirements as described in System Requirements above, the course will deploy and run properly.

In the event that you are unable to access this program, despite having the required supporting hardware/software as described above please contact us within 48 hours of purchase. If we are unable to correct the problem, we will provide a full refund.

If you encounter a problem, click here to submit a support ticket.

Requests for refunds for any other reason, while not normally accepted, will be considered on a case by case basis.

Please note: Once you have gained access to the online training program and used any part of this training you are deemed to have accepted the terms and conditions of purchase.

Customer Service Institute of America