Customer service and customer experience at every organization needs constant attention and diligence and 2020 proved no different. In fact, 2020 was quite possibly one of the most strenuous years for both customer service providers, as well as leadership teams across all industries and countries. In this 3-week webinar series, we addressed the current service environment and all that has changed, what will remain and how to move forward and thrive.
This recorded webinar will aid in providing a roadmap, and some assurance, for excelling at service and building customer experiences that are desired and reflective of our new service environment.
Some of the topics covered are:
Some of the topics covered are:
Some of the topics covered are:
“Tensions can lead to greater creativity because all those differences trigger divergent thinking, the ability to see something new when you are forces to look at an idea from someone else’s point of view.”
Quote generated from Smarter Faster Better – The Transformative Power of REAL Productivity by: Charles Duhigg
