CSIA-ISEA 2018 Winners

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Organizations

Small Business

Medium Business

DraftKings (highly commended)

Contact Center – small

Contact Center – Medium

Contact Center – Large

Customer Service Project of the Year – Continuous Improvement

Customer Service Project of the Year – Customer Impact

Customer Service Project of the Year – Service Transformation

Customer Service Project of the Year – Service Innovation

Customer Service Organization of the Year – Not-for-Profit

Employee Engagement Award

Customer Culture Award

Customer Focused Innovations

Visionary

Best of the Best

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Professionals

Customer Service Professional of the Year

Tim Swartz (Xero)

Customer Service Manager of the Year

Aoife Roche (Assetlink)

Customer Service Leader of the Year

Bob Buiaroski (Manulife)

Customer Service Executive of the Year

Scott Downing (Rockend)

Chief Client Officer of the Year

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