Leading a Customer Centric Organization – [Register Now]
[10:30am EASTERN, 9:30am CENTRAL, 8:30am MOUNTAIN, 7:30am PACIFIC]
If ten years ago you had invested $100 in a fund made up of the most customer-centric companies in the U.S. (according to the American Customer Satisfaction Index), your investment today would be worth over $650. A similar investment in the S&P 500 would net you only about $125 over ten years. Operations that put customers in the center of planning, design and execution attract the best employees and retain the most loyal customers. These organizations are repeatedly listed on Fortune Magazine’s “100 Best Companies to Work For.” What are the disruptive trends likely to alter how customers perceive your unit, operation or organization?
Chip Bell has worked with many of the most customer-centric operations–Ritz-Carlton Hotels, USAA, Southwest Airlines, AMEX, Marriott, True Value, Harley-Davidson–and shares the secrets of what makes them so successful. This provocative and powerful webinar provides the insights and tools for creating experiences that turn satisfied customers into loyal advocates. Whether you run a tiny department or you are a C-suite leader, this webinar will change how you serve today’s picky, fickle, and vocal customer. [Register Now]