Feb 02 2022


1:00 pm

Which Metrics are the Right Metrics?

Our metrics look terrific! Why are the customers so unhappy?

It is imperative to determine what metrics are the ‘right metrics’ for your business and, most importantly, for your customers.  Time and time again, we have worked with organizations that have this exact question and when we review their metrics, what they do with the information, and what is most important to the customer, they often don’t align.

In this webinar we will discuss:

  • The ‘because we have always measured it’ trap
  • The gathering of data that does not provide relevant knowledge
  • Determining what are the right things to measure
  • Review surveying – how often is too often
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