Final Assignments

Final Assignments

This page has your final assignments included.

There are 2 final assignments required prior to your final interview that you will schedule with your coach.

  • Complete the questions under each of the attributes in the Self-Assessment workbook for the International Customer Service Standard
  • Work through the Stop the Shenanigan’s – ‘Would You Do That To Your Mother’ Assessment. Once you have completed the Assessment, please choose 3 of the questions where you responded ‘So Proud!’ and 3 where your organization can improve. Please create your own Word document for this and enter the question and why you responded the way you did for the 6 you chose.

ICSS 2015:2020 Self-Assessment workbook

Stop the Shenanigans Quiz – Would You Do That To Your Mother Assessment