Certifications for Organizations

Become a

Are you looking to grow your organization by focusing on the level of service you provide them? It’s a known fact that it costs organizations much less to keep a customer than it does to find a new one. That’s just one of the many reasons why we train organizations across the globe to deliver superior service so they can scale by attracting and retaining customers with service excellence.

In order to achieve service excellence, customer service management and strategy is imperative. Organizations must continually stay abreast regarding new standards, trends and best practices as well as continually build their skills to achieve service excellence.

Customer Service Institute of America works with you and your team to to provide an independent assessment of your services standards and systems in order to certify you to the International Customer Service Standard (ICSS). Once certified to the ICSS, which is accredited by the International Council of Customer Service Organizations and recognized by leading organizations globally, you will obtain the Certified Customer Service Organization (CCSO) designation.

Benefits of being a CCSO

Confidence

Increase confidence by having your processes, procedures, policies, communications and current engagement programs reviewed.

Return On Investment

CSIA provides high-quality and thorough assessments that will result in numerous opportunities for improvement and efficiency with a minimal investment of time and effort from your organization.

Good Governance

Your improved processes will meet the needs of your organization and those you serve as well as provide risk management which is essential.

Insight, feedback and improvements

CSIA's Licensed Assessors will provide an exceptional resource outlining strengths, areas for improvement, quick wins and comparative benchmarking scores.

Showcases commitment

Certification shows your stakeholders the commitment you have to service and the priority of your customers and employees.

Recognition

Organizations certified to ICSS will be entitled to use the widely recognized and prestigious “Certified Customer Service Organization” seal for the certification duration awarded.

The Process

Once you inquire about becoming a CCSO, a member of our team will reach out to you to answer any questions you may have and to begin the certification process. An on-site assessment will be completed by one of our Licensed Assessors and a final report with actionable insights will be provided. Once you receive the standard certification you can make implementations to improve your score in order to achieve a Gold Certification and then a Platinum Certification.

Standard Certification

Minimum score achieved in all attributes (valid for 1 year)

Gold Certification

Score of 6 or higher achieved in all attributes (valid for 3 years)

Platinum Certification

Currently Gold Certified, have previously received one International Service Excellence Award, must employ at least one Certified Customer Service Manager, whose certification is current (valid until Gold Certification expires)

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Nominate an

Do you know of an organization that provides first-class customer service and feel they should be recognized? Nominate them for one of our International Service Excellence Awards!