Benefits of being a CCSO
Increase confidence by having your processes, procedures, policies, communications and current engagement programs reviewed.
Return On Investment
CSIA provides high-quality and thorough assessments that will result in numerous opportunities for improvement and efficiency with a minimal investment of time and effort from your organization.
Your improved processes will meet the needs of your organization and those you serve as well as provide risk management which is essential.
Insight, feedback and improvements
CSIA's Licensed Assessors will provide an exceptional resource outlining strengths, areas for improvement, quick wins and comparative benchmarking scores.
Certification shows your stakeholders the commitment you have to service and the priority of your customers and employees.
Organizations certified to ICSS will be entitled to use the widely recognized and prestigious “Certified Customer Service Organization” seal for the certification duration awarded.