Certifications for Organizations

Become a Certified Customer Service Organization

Are you looking to grow your organization by focusing on the level of service you provide them? It’s a known fact that it costs organizations much less to keep a customer than it does to find a new one. That’s just one of the many reasons why we train organizations across the globe to deliver superior service so they can scale by attracting and retaining customers with service excellence.

In order to achieve service excellence, customer service management and strategy is imperative. Organizations must continually stay abreast regarding new standards, trends and best practices as well as continually build their skills to achieve service excellence.

Customer Service Institute of America works with you and your team to to provide an independent assessment of your services standards and systems in order to certify you to the International Customer Service Standard (ICSS). Once certified to the ICSS, which is accredited by the International Council of Customer Service Organizations and recognized by leading organizations globally, you will obtain the Certified Customer Service Organization (CCSO) designation.

Benefits of being a CCSO

Confidence

Increase confidence by having your processes, procedures, policies, communications and current engagement programs reviewed.

Return On Investment

CSIA provides high-quality and thorough assessments that will result in numerous opportunities for improvement and efficiency with a minimal investment of time and effort from your organization.

Good Governance

Your improved processes will meet the needs of your organization and those you serve as well as provide risk management which is essential.

Insight, feedback and improvements

CSIA's Licensed Assessors will provide an exceptional resource outlining strengths, areas for improvement, quick wins and comparative benchmarking scores.

Showcases commitment

Certification shows your stakeholders the commitment you have to service and the priority of your customers and employees.

Recognition

Organizations certified to ICSS will be entitled to use the widely recognized and prestigious “Certified Customer Service Organization” seal for the certification duration awarded.

What Our Clients Say

What our clients have to say.

"...the information taught in the CCSM course was outstanding. I gained a deeper understanding of the theory behind customer service and have been able to utilize the practical exercises in my current managerial position."

"Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. Truly, every module I have completed, I have a list of improvement plans that I want to implement. It covers everything related to customer service and provide a holistic improvement plan for the entire organization. The support team are very responsive and provide the required support very quickly."

"Now, I have the knowledge to be able to manage more effectively and deliver unexpected, positive results in a variety of situations that require a higher level of specialist knowledge."

"I really enjoyed the modules. The exercises and reading really helped me become a better leader, manager, and coach. It helped me grow from a frustrated supervisor to a motivated problem solver."

Nominate an Organization

Do you know of an organization that provides first-class customer service and feel they should be recognized? Nominate them for one of our International Service Excellence Awards!

Certifications for Organizations

Become a Certified Customer Service Organization

Benefits of being a CCSO

Confidence

Return On Investment

Good Governance

Insight, feedback and improvements

Showcases commitment

Recognition

The Process

Standard Certification

Gold Certification

Platinum Certification

What Our Clients Say

What our clients have to say.

Nominate an Organization

Organization

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