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  • Our First Annual Celebration of Excellence and Leadership Event

    • July 3, 2019
    • Posted by: CSIA Editorial Team
    • Category: CSIA Blog
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    We are delighted to share that our first annual Celebration of Excellence and Leadership Event in Chicago, IL on June 14th, 2019 was a great success! It was wonderful to meet and honor our International Service Excellence Award recipients and CCSM grads in person. Awardees and companies present at the event included Merrill, FIS –

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  • Be the best leader you can be in 2019. Announcing CSIA’s Newly Updated Customer Service Manager Course

    • January 16, 2019
    • Posted by: CSIA Editorial Team
    • Category: CCSM, Certification, Certified Customer Service Manager, CSIA Blog
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    As part of our ongoing commitment to service excellence, we are pleased to announce our new Certified Customer Service Manager (CCSM) Course. Our course has up-to-date content and examples relevant to today’s business environment. As we have discussed in previous blog articles it is important for anyone in a leadership role to understand that customer

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