CERTIFIED CUSTOMER SERVICE MANAGER
Comprehensive
150 hours of Training
Designated Coach
Benefits for Individuals
Greater Fullfillment
Completing this course will provide more fulfillment and confidence at work.
Improved Leadership
This course work will enable you to better lead and manage a team.
Competitive Advantage
When applying for new positions and promotions, graduates will have a significant advantage.
Recognition
As a graduate, you will be a distinguished customer service professional recognized both domestically and internationally.
Benefits for Employers
Enhanced Service
Increase the level of service excellence within the organization.
More Confident Leaders
The course results in more confidence as skill levels increase among your leaders.
Greater Insight
The practical, work place based projects enable your CCSM graduates to tackle problems relevant to your customer service management system while they learn.
More Opportunity
Having a CCSM on staff is a requirement for earning Platinum Certification as a CCSO
12-Month payment plan
$
198
Monthly
- 7 Modules
- 150 Hours of Training
- A Designated Coach
Popular
12-Month payment plan
$
2250
One-Time Payment
- 7 Modules
- 150 Hours of Training
- A Designated Coach
Request the Syllabus
Cost: $2,250 USD
12 month payment plan available ($198/month) Apply today - spots are limited!
This course is made up of 7 Modules:
Module 1
Customer Service for Business Growth and Excellence
Module 2
Strategic Customer Service
Module 3
Profit Thru Service
Module 4
Leadership for Service Excellence
Module 5
Service Infrastructure
Module 6
Measurement and Continuous Improvement
Module 7
People Management
Download Our Module Sample
12-Month payment plan
$
198
Monthly
- 7 Modules
- 150 Hours of Training
- A Designated Coach
Popular
12-Month payment plan
$
2250
One-Time Payment
- 7 Modules
- 150 Hours of Training
- A Designated Coach