Benefits for the Individual
Completing this course will provide more fulfillment and confidence at work.
This course work will enable you to better lead and manage a team.
When applying for new positions and promotions, graduates will have a significant advantage.
As a graduate, you will be a distinguished customer service professional recognized both domestically and internationally.
Benefits for Employers
Increase the level of service excellence within the organization.
More Confident Leaders
The course results in more confidence as skill levels increase among your leaders.
The practical, work place based projects enable your CCSM graduates to tackle problems relevant to your customer service management system while they learn.
Having a CCSM on staff is a requirement for earning Platinum Certification as a CCSO