Welcome to The Customer Service Institute of America

The Customer Service Institute of America is the professional body of choice for customer service leaders across the United States.

Congratulations to our 2013
International Service Excellence Award Winners!

CERTIFICATION

The International Customer Service Standard is the only Internationally acknowledged customer service certification. Maximize your customer experience through certification

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TRAINING/EDUCATION

Our Certified Customer Service Manager course prepares managers for the variety of leadership opportunities and challenges they face in the workplace

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RECOGNITION

The International Service Excellence Awards recognize the importance of exceptional customer experience in today's competitive and fragile global economy

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International Service Excellence Award

The Customer Service Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard. The ICSS is the world's only truly international customer service standard offering a balanced internal scorecard self-assessment backed by an external assessment and certification program. The Customer Service Institute of America (CSIA) also has responsibility in the US for training and licensing the Licensed Assessors which conduct the onsite assessments which lead to the awarding of "Certified Customer Service Organization" status. To learn more about Certification, visit our Certification page.

The Customer Service Institute of America is the body delegated by ICCSO to manage the International Service Excellence Awards. These awards are the world's peak customer service awards with leading customer service Organizations and individuals around the globe being nominated in a variety in categories to recognize their commitment to customer service excellence.

Christine Churchill - Executive Director and Founder of Customer Service Institute of America

A message from Christine Churchill - Executive Director and Founder of Customer Service Institute of America

"My vision for the Customer Service Institute of America is to ensure all organizations and their team members feel great about what they do, and to understand the balance required between Passion and Process in order to achieve exceptional and consistent customer experiences."