"...the information taught in the CCSM course was outstanding. I gained a deeper understanding of the theory behind customer service and have been able to utilize the practical exercises in my current managerial position."
"Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. Truly, every module I have completed, I have a list of improvement plans that I want to implement. It covers everything related to customer service and provide a holistic improvement plan for the entire organization. The support team are very responsive and provide the required support very quickly."
"Now, I have the knowledge to be able to manage more effectively and deliver unexpected, positive results in a variety of situations that require a higher level of specialist knowledge."
"It is an honor to make this achievement. I am thrilled! Thank you so much for your efforts. Everything related to the course enriched my knowledge about the Customer Service and its revolution."
"This is a great course, covering all aspects of service. I learned a lot about my strengths and weaknesses and how to face the challenges with better tools. I will continue to use what I’ve learned to be the best manager for my team and advocate for our customers."
"I really enjoyed the modules. The exercises and reading really helped me become a better leader, manager, and coach. It helped me grow from a frustrated supervisor to a motivated problem solver."
“If you or your company would like to nurture or develop a culture that prides itself on putting your customer's first, you should take the CSIA CCSM course. It is ideal for any budding or seasoned customer service professional that would like to improve the overall customer experience for their organization.”
“I completed the Certified Customer Service Manager Course in early 2020. The materials and activities for the course were relevant and excellent. I enjoyed reading the case studies on companies that have adopted and succeeded in implementing the various philosophies covered in the course material. This certainly helped me further understand the change's overall impact. The activities I completed also required me to engage with departments in my company that I typically had very little interaction with, which I found extremely valuable as we developed our continuous improvement processes. I especially enjoyed the interaction with the team at CSIA as I was provided constant feedback on course modules after submission and routinely engaged in energizing and thought-provoking conversations on the course content. I would certainly recommend this course.”
“I was given the opportunity to complete the Certified Customer Service Manager course offered by CSIA by my employer, and I have to say how thankful I am for it. I have had customer-facing jobs my whole life and I took this course at the time when I was transitioning to a management position. This course gave me a better understanding of how customer service is important across all levels and how providing good customer service, provides better outcomes for the company as a whole. The course really provided great insight on how to better tackle customer-related issues and how to perform my job more confidently as a leader!”
“I started my journey with the Customer Service Institute of America in 2015 and graduated in 2017. Pursuing my Certified Customer Service Manager Certification has helped me tremendously with managing my service career. The knowledge that the course provides is critical to providing top notch services, engaging and empowering employees and meeting the expectations of leadership. The course was very in-depth and required focus and commitment. I would highly recommend the Customer Service Institute of America to anyone who is interested in taking their service management skills to the next level!”
"This is an excellent certification course for anyone in a customer service management role. It provides relevant, thought-provoking content, case studies and tools which can be implented immediately to improve customer service protocols and processes. My mentor provided great feedback and prompt support is provided throughout the course when needed. I highly recommend this training!"
