CERTIFIED CUSTOMER EXPERIENCE PROFESSIONAL

Maximize the

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Are you seeking to get equipped with the necessary tools to maximize customer focus and enhance overall customer experience? The Customer Service Institute of America and the Training Bank have partnered together to create Maximizing the Customer Experience. This course leads to a certification as a Certified Customer Experience Professional giving you all the tools you need.

This program is ideal for:

  • On-boarding new employees
  • A refresher training for front-line and support staff
  • Organization–wide customer focus training

Individual and Group enrollments are available.

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Course Benefits

Comprehensive

Everything you need to know about delivering customer-focused service is contained in 8 narrated and detailed course modules. Whether you serve customers directly or support those who do, this program is a must. More details about each module are provided below.

Current

All the information, concepts, actions steps and approaches contained in this program are based on recent research and best practices.

Practical & Tangible

This program is not theoretical. We explore the practical application of best practices, concepts and strategies in a straight forward and tangible way so you can apply what you learn immediately. Throughout the program you build a personal action plan for how you will apply everything covered in this program.

Interactive & Engaging

This program is brimming with stories, examples, tips, tools and video excerpts for you to discover and each course module includes interactive quizzes to test your understanding. We also provide a 42 page study guide to help you maximize your learning experience.

Proven

This program is based on our highly successful and effective classroom training program Customers Forever. In fact we include video clips from this program where we present many of the customer focus concepts before a live audience.

Certified

Upon successful completion of this certification program you will receive a certificate of completion and certification as a Certified Customer Experience Professional. This certification is provided by The Training Bank and the Customer Service Institute of America.

Convenient

You can complete this entire program in the comfort of your home or office. You have access to the program for a full 60 days so you can take your time and even revisit the content after you have completed the program for a quick refresher.

Cost Effective

This unique online program takes from 6 to 7 hours to complete and is the equivalent of two days of training in the classroom. In the past this type of training was something only larger organizations could afford. Now so can you. This is a tremendous value for the price.

This 8 Module, 6.5 hour interactive online course will provide you with a downloadable study guide, a personal action plan, and online quizzes and tests to help you better understand the material leading to certification.

Once you have successfully completed the modules,you will be able to immediately print your certificate indicating your certification designation of Certified Customer Experience Professional. You will also be listed in our online Certification Directory and receive a CCEP logo for your use.

You will have full access to this course for 60 days from the date you enroll. Submission of payment means you agree to the Terms & Conditions.

This course is made up of 8 Modules:

Module 1

Why Service?

Module 2

What is Customer-Focused Service?

Module 3

What Customers Want

Module 4

Understanding Customer Expectations and Perceptions

Module 5

Moments of Truth and Coffee Stains

Module 6

Internal Partnerships

Module 7

When Problems Occur… Service Recovery

Module 8

Enhance and Align the System

Man getting certification

Expectations

Like most professional certifications, candidates must maintain the highest levels of professionalism and performance in order to maintain their certified status. Our certification is for a period of 24 months. At the end of this period the candidate must re-certify.

This can be done by:

  1. Successfully completing our re-certification process
  2. Providing evidence of attendance at some other recognized customer focus or service excellence training program or event

Our re-certification consists if two components:

  1. A written component wherein the candidate is directed to respond to some basic questions.
  2. A series of online testing modules which will test the candidates understanding or application of the core concepts provided in the initial training which the individual attended.

Our certification is for a period of 24 months. At the end of this period the candidate must re-certify. ($67.50 USD to re-certify)

Re-Certification can be achieved through:

  1. Successfully completing our re-certification process
  2. Providing evidence of attendance at some other recognized customer focus or service excellence training program or event

Our re-certification process consists of two components:

  1. A written component wherein the candidate is directed to respond to some basic questions.
  2. A series of online testing modules which will test the candidates understanding or application of the core concepts provided in the initial training which the individual attended.

The certified individual’s name will be included in our official database as a Certified Customer Experience Professional in good standing.

You will have full access to this course for 60 days from the date you enroll. Submission of payment means you agree to the Terms and Conditions. Terms & Conditions

Certification Directory

Thousands of professionals around the globe have obtained certification through CSIA.

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