The Financial Cost of Bad Service is so important to measure because:
Don’t take our word for it. See for yourself how bad service is greatly impacting organizations.
Christine Churchill is a customer experience expert with a broad knowledge base from which to draw.
She has worked with organizations around the globe from a variety of industries and encountered a vast array of management styles, training approaches, systems and technologies. This experience adds significant value and insight when developing customer experience strategy, showcasing opportunities for improvement, determining relevant customer metrics, relationship tools, and feedback analysis. Christine speaks at industry events and her customer service articles are used in industry publications.