Key Takeaways

Understanding the importance of measuring the Cost of Bad Service

How organizations will save money and improve service by looking at financial data in the right way

Clarity on how to identify the Costs of Bad Service within an organization and steps to eliminate them

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The Financial Cost of Bad Service is so important to measure because:

Don’t take our word for it. See for yourself how bad service is greatly impacting organizations. 

Author spotlight

Christine Churchill is a customer experience expert with a broad knowledge base from which to draw.

She has worked with organizations around the globe from a variety of industries and encountered a vast array of management styles, training approaches, systems and technologies. This experience adds significant value and insight when developing customer experience strategy, showcasing opportunities for improvement, determining relevant customer metrics, relationship tools, and feedback analysis.   Christine speaks at industry events and her customer service articles are used in industry publications.

Customer Service Institute of America