Customer Service Training
Don’t Ghost Your Customers! 5 Ways Ignoring Customers Can Damage Your Business
It’s that spooky time of year again when goblins and ghouls abound. Speaking of spirits, have you ever been “ghosted”?
It’s that spooky time of year again when goblins and ghouls abound. Speaking of spirits, have you ever been “ghosted”?
Building and maintaining successful customer relationships is a complex and ongoing process that requires a deep understanding of customer needs,
Successful organizations understand the importance of providing outstanding customer service. However, even the most stellar companies can have service mishaps.
If you recently earned your customer service certification, congratulations on your achievement! Your hard work and dedication have paid off!
In this insightful blog by customer service expert and author Shep Hyken, he discusses the difference between selling and serving.
If you’re looking for a fulfilling and sustainable career path, then customer service is a great option! This profession offers
If you have a role as a customer service professional, you may believe that work experience is enough to succeed
The significance of knowing our customers and measuring customer service cannot be overstated if our goal is long-term business success.
In the past couple of years, companies have made remarkable strides in customer service. With a growing emphasis on personalization,
In this guest blog by Shep Hyken, we have an excellent example of how to make the best of a
Qualified Customer service managers are essential for any business that wants a great customer experience. They play an indispensable role
We don’t mind repeating this well-known mantra: Customers expect prompt, convenient, and high-quality customer service. If they don’t have a
