Blog Posts

Christine Churchill

7 Ways to Delight and Retain Your Customers

Did you know that it can cost up to 25x more for a business to acquire a new customer, than to retain an old customer? Not only that, repeat customers spend up to 67 percent more than new customers. Both customer retention and customer loyalty are incredibly important for the long-term success of a business.

Read More »
Customer Experience
CSIA Editorial Team

Guest Blog: 20 Ways To Create An Amazing Customer Experience In 2020

With all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very tactical. Find one or two that you like and work them into your process. You’ll be surprised at how quickly the little things add up to increase your customer satisfaction, NPS scores and, more importantly, your bottom line

Read More »

Subscribe to our Blog

Interested in guest blogging for CSIA?