Customer Service Training
Why Soft Skills Are an Important Part of Employee Training
You’ve heard the phrases active listening, non-verbal communication, and empathy. They are just a few soft skills employees should possess
Customer Service Institute of America (CSIA) is devoted to the education and growth of individuals and organizations across the globe. We are committed to providing unparalleled certification programs that help you become a leader in service excellence!
Are you ready to experience more confidence and fulfillment as well as a better ability to lead at work? Consider becoming a CCSM!
Are you ready to increase your skillset around enhancing the customer experience? Consider becoming a CCEP!
Stand out among your competitors and show your stakeholders the unwavering commitment you have to service excellence!
You’ve heard the phrases active listening, non-verbal communication, and empathy. They are just a few soft skills employees should possess
Have you been assessing your employee onboarding program and feeling a bit stuck? You’re not alone! It can seem overwhelming
Several months ago, we wrote a post about the emergence of the Chief Customer Officer – a fairly new C-level
