Redefining Service Excellence for

"...the information taught in the CCSM course was outstanding. I gained a deeper understanding of the theory behind customer service and have been able to utilize the practical exercises in my current managerial position."

"Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. Truly, every module I have completed, I have a list of improvement plans that I want to implement. It covers everything related to customer service and provide a holistic improvement plan for the entire organization. The support team are very responsive and provide the required support very quickly."

"Now, I have the knowledge to be able to manage more effectively and deliver unexpected, positive results in a variety of situations that require a higher level of specialist knowledge."

"It is an honor to make this achievement. I am thrilled! Thank you so much for your efforts. Everything related to the course enriched my knowledge about the Customer Service and its revolution."

"This is a great course, covering all aspects of service. I learned a lot about my strengths and weaknesses and how to face the challenges with better tools. I will continue to use what I’ve learned to be the best manager for my team and advocate for our customers."

"I really enjoyed the modules. The exercises and reading really helped me become a better leader, manager, and coach. It helped me grow from a frustrated supervisor to a motivated problem solver."