2019 Award Winners -

2019 Award Winners

2019 Organization Winners

Small Business

FedStar, LLC (Service Champion)

Medium Business

Melbourne Cricket Club

Stryker South Pacific (Service Champion)

Division of a Medium Business

DraftKings – Customer Experience Team

Hendrick Autoguard Customer Care (Service Champion)

Large Business

Cebuana Lhuillier

BNY Mellon – Pershing, LLC (Service Champion)

Division of Large Business

Diversey North American Technical Operations and Customer Service Team

Nasdaq Governance Solutions (Service Champion)

Contact Center - Small

ISN Software Corporation

Embrace Pet Insurance (Service Champion)

Contact Center - Medium

Contact Center - Large

ROADS & TRANSPORT AUTHORITY (RTA) – CUSTOMER HAPPINESS DEPARTMENT

Customer Service Team of the Year

Transdev NSW Customer Service Team (Service Champion)

Customer Service Project of the Year - Customer Impact

Intuit Australia

AH (Service Champion)

Customer Service Project of the Year - Service Transformation

Johnson Health Tech

Customer Service Project of the Year - Service Innovation

ROADS & TRANSPORT AUTHORITY (RTA) – CUSTOMER HAPPINESS DEPARTMENT

Customer Service Project of the Year - Government/Not-for-Profit

Yarra Valley Water

Employee Engagement Award

The Academy at Bank of America

Customer Culture Award

Customer Focused Innovations

Visionary

Best of the Best

2019 Individual Winners

Customer Service Professional of the Year

Daniel Lopera (DraftKings)

Customer Service Manager of the Year

Jennifer Sizemore (FedStar, LLC)

Customer Service Leader of the Year

Brooke Keene (Ryan, LLC)

Customer Service Executive of the Year

Tony Pescott (Customer Pulse)

Chief Customer Officer of the Year

Brian O’Neill, FIS

Award Winners

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