Description

Maintain your CCSM certification and continue demonstrating your commitment to excellence in customer service leadership. This annual recertification is designed for professionals who already hold an active CCSM credential and wish to keep their certification current.

To complete recertification, participants must earn two Professional Development Units (PDUs) each year through approved activities such as webinars, articles, book reviews, courses, or other professional development opportunities. This process helps ensure CCSM-certified professionals stay informed, engaged, and aligned with current best practices in customer service management.

This recertification is required annually for individuals who want to keep their CCSM credential active.