Announcing the 2019 International Service Excellence Award Winners

The 2019 International Service Excellence Awards celebrate organizations and individuals for their commitment to service excellence

The Customer Service Institute of America (CSIA) is the body delegated by International Council of Customer Service Organizations (ICCSO) to manage the International Service Excellence Awards. These awards are recognized as the premier service awards around the globe. Organizations and individuals that excel in service excellence compete in a variety of categories to earn recognition for their commitment to exceptional service experiences.

International Service Excellence Award winners are never satisfied with “near enough as good enough” when it comes to their customers. They work to provide solutions and innovations that make their customers’ lives easier,”

– Founder and CEO, Christine Churchill

Judging Criteria

The judging criteria for the International Service Excellence Awards is aligned with the International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service.

This standard, based on the balanced scorecard methodology, reviews organizations to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices, and daily actions.

2019 International Service Excellence Award Winners and Service Champions*

Company Awards

Best of the Best: FIS
Customer Focused Innovations: Ryan, LLC
Visionary Award: Merrill Edge
Large Business (Winner): Cebuana Lhuillier
Large Business (Service Champion): BNY Mellon – Pershing, LLC
Medium Business (Winner): Melbourne Cricket Club
Medium Business (Service Champion): Stryker South Pacific
Small Business (Winner): Soothe
Small Business (Service Champion): FedStar, LLC
Government/Not-for-Profit: Yarra Valley Water
Division of a Medium Business (Winner): DraftKings Customer Experience Team
Division of a Medium Business (Service Champion): Hendrick Autoguard Customer Care
Division of a Large Business (Winner):  Diversey North American Technical Operations and Customer Service Team
Division of a Large Business (Service Champion): Nasdaq Governance Solutions
Contact Center (small) (Winner): ISN Software Corporation
Contact Center (small) (Service Champion): Embrace Pet Insurance
Contact Center (medium): WEX Australia
Contact Center (large): RTA Dubai
Customer Service Project of the Year – Service Innovation: RTA Dubai
Customer Service Project of the Year – Service Transformation: Johnson Health Tech
Customer Service Project of the Year – Customer Impact (Winner): Intuit Australia
Customer Service Project of the Year – Customer Impact (Service Champion): AH
Customer Service Team of the Year (Winner): News Xtend
Customer Service Team of the Year (Service Champion): Transdev NSW Customer Service Team
Employee Engagement Award: The Academy at Bank of America
Customer Culture Award: FIS

2019 Individual Awards

Chief Customer Officer of the Year: Brian O’Neill (FIS)
Customer Service Executive of the Year: Tony Pescott (Customer Pulse)
Customer Service Manager of the Year: Jennifer Sizemore (FedStar, LLC)
Customer Service Professional of the Year: Daniel Lopera (DraftKings)
Customer Service Leader of the Year: Brooke Keene (Ryan, LLC)

Congratulations to all of our winners!

We applaud your commitment to service excellence!

If you would like more information about how to nominate your organization or a colleague for an International Service Excellence Award in 2020 please click here.

Want to see our award winners in action and learn how the became best in class? Join us for CSIA’s 2nd annual Celebration of Excellence and Leadership (April 22 – 24, Hyatt Lodge, Oak Brook, IL).

Click to buy tickets or send an email to info@serviceinstitute.com for event agenda and information.

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