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Our First Annual Celebration of Excellence and Leadership Event

We are delighted to share that our first annual Celebration of Excellence and Leadership Event in Chicago, IL on June 14th, 2019 was a great success! It was wonderful to meet and honor our International Service Excellence Award recipients and CCSM grads in person.

Awardees and companies present at the event included Merrill, FIS – Integrated Financial Solutions, Diversey Inc., Manulife, Mother Parker’s Tea and Coffee, Rotary International, and National Association of Boards of Pharmacy.



The event began with our red-carpet cocktail reception the evening of June 13th where our ISEA awardees and CCSM Grads and CSIA members  were afforded the opportunity mingle and get to know one another. 

Additionally, our ISEA award winners and CCSM graduates were interviewed by our CEO, Christine Churchill, on the red carpet!





Click here to enjoy the entire playlist of our red carpet interviews!


The next day our award winners presented a bit about their organization and their award win during the Award Winner showcase. This proved to be an invaluable and informative piece of the event that left our attendees with much to consider and excited to get back to the office to share what they had learned. For more insight, check out Cebuana Lhuillier Corporate Profile, our Best of the Best winner in 2018. We also enjoyed presentations by our guest speakers John Casey, Founder and President of Shamrock Consultants, and Steve Beck – CSP, Motivator, Instructor and Consultant. Our CEO, Christine Churchill, talked about the Cost of Bad Service and identifying your customers’ “Jobs to be Done” for organizations to consider as they continue their service excellence journey.


Here is a comment we received from one of our participants:

“I personally, really enjoyed the event. Being able to speak to people from all over different companies to hear about their accomplishments and bounce ideas off them was a wonderful opportunity. I must say though, my favour part may have been listening to Steve Beck speak, he’s truly remarkable! I left that session feeling excited to start embracing some of his theories in my day to day lifestyle within my team as well as at home.” – Jen Bresson, Manulife


We look forward to seeing you next year! 


Chairs – left to right: Penny Steckly and Christa Butler (Manulife)
Back Row  – left to right: Toyin Alaran, Denyse Poole (Manulife), Ciindy Malhotra (Mother Parker’s Tea and Coffee), Audrey Chen (Merrill), Jen Bresson (Manulife), Steve Lucas (Merrill), David Ball (Merrill), Christine Churchill (CSIA), Deniz Alapslan (Diversey)

Front Row – left to right: Laurie McCarthy (Rotary International), Denyse Poole (Manulife), Penny Steckly (Manulife), Antoinette Wolfe (FIS – Integrated Financial Solutions), Christa Butler (Manulife), David Ball (Merrill)

Back Row – left to right: Steve Lucas (Merrill), John Casey (Shamrock Consulting), Rohini Wadhawan (CSIA), Cindy Malhotra (CCSM Graduate, Mother Parker’s Tea and Coffee), Deniz Alpaslan (Diversey), Toyin Alaran ( CCSM Graduate), Christine Churchill (CSIA), Darl Leman (FIS – Integrated Financial Solutions), Jen Bresson (Manulife), Steve Beck (CSIA), Michelle Sanford (Shamrock Consulting)


Enjoy more photos from the Event below:





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Customer Service Institute of America