Service Excellence
Top 9 Customer Service Metrics To Measure
The significance of knowing our customers and measuring customer service cannot be overstated if our goal is long-term business success.
July 14, 2023
The significance of knowing our customers and measuring customer service cannot be overstated if our goal is long-term business success.
In the past couple of years, companies have made remarkable strides in customer service. With a growing emphasis on personalization,
Every romance has a special moment that sparked it – a magical moment that created an undeniable connection. That magic
Inspired by February, the Month of Love, we are dedicating this blog to customer love – that is, our love
Many companies were forced to modify operations as a result of Covid-19. In order to stay in business, they had
In these times where customer support is often provided via live chat or even chatbots, we may be tempted to
I had the pleasure of interviewing Lea Souther, Chief Operating Officer for The Academy at Bank of America. The Academy
In several of our past blogs, we have drawn the connection between customer service excellence and business growth. This known
Generating loyalty for your brand and business continues to require creativity and innovation. With a company like Amazon offering a
Generating new business by maintaining and growing a customer base is a challenge business owners and executives continue to face
