Online Training Courses

The Benefits of Online Training Courses

Online training courses have become very popular with C-level executives and HR decision-makers who are looking for efficient, cost-effective, and more engaging ways to train and develop their teams or departments within their organizations. There are several advantages and benefits of online training courses, for both managers and employees. In addition to their affordability, online courses often provide fun and flexible learning opportunities that trainees can take advantage of when it is convenient for them.

Here are a few reasons why a CEO, COO, CCO or anyone in an HR or management role should consider online learning courses for their teams:

  1. Employees Can Work at Their Own Pace – Employees can take online training at their pace, without having to disrupt their daily work schedule. Sending employees to an offsite training site for a day or two is both disruptive and expensive for a business, on different levels. These employees either have to be replaced while they are away, or the department simply has to manage without them, which can cause both internal and external customer service issues. 
  1. Courses Are Divided Into Segments or Modules – Trainees can learn and complete one section at a time. They don’t have to try to absorb all the course content in one or two days. Many online courses make the module content available to download or watch again, even after completing the module, so trainees can refer to that content as often as needed.
  1. Content is Easier to Digest – Smaller chunks of content, also known as “microlearning”, makes it easier for people to absorb and digest what they’re learning. Because the content is presented in shorter segments, trainees may even learn during their lunch or coffee break at work or between customer interactions.
  1. Learning Can Be Implemented Right Away – Because the course content is taught in segments, employees can immediately relate and apply what they learn to their work as they continue to work through the course.
  1. Various Teaching Methods – Course content can be presented using different methods in addition to written content such as graphics, videos, audio clips, and slides, making it easier to understand and engaging for participants.
  1. Remote Learning – Course participants can learn wherever they are – at work, at home, or on the road. This also means they can have a more flexible learning schedule and experience, which is especially important for those with families, other personal commitments or a robust travel schedule.
  1. One on One Coaching – Many online courses also offer one-on-one coaching with a trainer or coach. Attendees receive feedback on their assignments, so their training experience is more personalized. In some cases, professionals can talk to their coach about their current work situation and challenges, and how to apply what they learn to these challenges. 

Online training courses are an ideal solution for employee training, development, and engagement, especially during these unusual times during which many employees are having to adjust to working remotely. Also, organizations with employees that are given the opportunity to learn and grow in their professions are more likely to provide a high standard of customer service – both internally and externally. Online learning courses are well worth the investment and will play a significant part in a company’s long-term success.

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Customer Service Institute of America