female employee using laptop to take online customer service training

Need Customer Service Training for Your Teams? Consider Online Group Training

When it comes to creating a customer-focused culture in a company, the most important thing you need to achieve this is to build an excellent team. However, a great team won’t just happen overnight. That’s why it’s essential to have dedicated onboarding and customer service training programs. This blog will give you some helpful tips on how to make sure that your customer support staff are ready for their roles by giving them the training they deserve.

Why Customer Service Training?

As an HR or Business Manager, you may wonder if it is worth the time and investment to provide customer service training for your employees. Effective customer service training empowers your employees with the right tools and skills to provide great customer service, which in turn offers several benefits, such as:

  • Stellar customer experience– A customer-focused organization seeks to not only satisfy but delight customers. Well-trained employees know how to provide outstanding service.
  • Positive Reputation – Happy customers will provide positive feedback, reviews, and testimonials which is like free marketing for your business!
  • Higher Customer Retention – When customers are delighted with a company’s product or service, they tend to remain loyal to that brand
  • Increased Profits – A good reputation combined with a higher customer retention rate leads to increased profits for a business 
  • Business Growth – The end goal for any business is growth. This can happen only if there is a happy and loyal customer base.

Benefits of Online Group Training

When considering options for training their teams, Team Leaders or HR Managers often prefer online group training. Let’s go over some of the benefits of online training for groups:

  1. Flexible Learning Schedule – While on-site training requires that employees take time off and leave the workplace, online training makes it possible for employees to continue working while completing their training. They can set aside certain times of the day to do their training modules while at work, or in their free time.
  1. Employees Enjoy On-the-Job Learning – A LinkedIn study shows that employees who spend time at work learning are 47% less likely to be stressed, 39% more likely to feel productive and successful, 23% more ready to take on additional responsibilities, and 21% more likely to feel confident and happy. In other words, the more they learn, the happier they are! Online training is the perfect way to provide this opportunity.
  1. Promotion Opportunities – Providing online training gives employees the opportunity to be considered for promotions. This is a win-win for a company and its employees since it saves the company the expense of finding and hiring new talent.
  1. Group Training: Efficient and Affordable – Online group training is typically a more efficient and affordable option than individual or onsite training. Employees can also learn together and compare notes, making the learning process more fun and interesting. For certification programs that require renewals, employees can also take their renewal training units at the same time.
Group of employees celebrating their training completion
  1. Employee Development and Engagement – When a company invests in its workforce, they experience an immediate ROI in the form of collective company pride, higher employee morale and engagement, and – last but not least – outstanding customer service!

In summary, when considering customer service training for your teams, online group training is a great option. This affordable solution will give your employees the flexibility they need to upskill without disrupting their daily routines, so they can continue to develop professionally and keep providing outstanding service – while still on the job. 

Additional Resources:

The Importance Of Supplementing Employee Orientation With Customer Service Training

Customer Service Training: 4 Reasons Why You Need It For All Departments

Using Customer Service Training And Development To Attract Quality Employees

How To Choose The Best Online Management Courses For Employees

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Customer Service Institute of America