We are very excited to announce an upcoming customer service conference, hosted by renowned customer service expert and author John DeJulius and his team at the DeJulius Group.
The Customer Service Revolution, formerly known as The Secret Service Summit, is a 2-day customer service conference which will be held October 23rd – October 25th, 2018 this year at the beautiful Huntington Convention Center in downtown Cleveland, Ohio.
The Customer Service Revolution is the leading education and networking event for leaders and entrepreneurs who want to win and compete based on service.
Leading a customer service revolution means higher sales, higher morale, and higher brand loyalty… making price irrelevant
– John DeJulius
CONFERENCE DATES AND TIMES
Tuesday, October 23rd 2018
Evening Welcome Reception & Pre-registration (details to be announced)
Wednesday, October 24, 2018
8:00 AM: Networking Continental Breakfast (included)
8:30 AM: General Session
Breakout 1
Lunch (included)
Breakout 2
Breakout 3
General Session
5:30 PM: Close
Thursday, October 25, 2018
8:00 AM: Networking Continental Breakfast (included)
8:30 AM: General Session
Lunch (included)
General Session
4:00 PM: Close
Our panel of customer service experts will walk you through every aspect of building your competitive advantage in Customer Service. Here are examples of the topics that will be discussed by an amazing line-up of speakers:
- How to spark innovative ideas, handle conflict, reduce stress and energize employees to deliver great customer care
- How to alter the way we run our businesses with the sociological and psychological shift in human communication
- How to create a service mindset within your team and create potential in every customer interaction
- How to live a RICH life (respect, integrity, customer focus, and having fun in the process) adding major value to your bottom line, and yourpersonal life
- How to deliver and receive communication that influences our action, and impacts our relationships
After attending this customer service intensive you and your team will have the knowlege and tools to be able to:
- Measure and establish return on investment on your customer service programs
- Implement best practices of companies like yours who are leading a Customer Service Revolution and winning
- Motivate your internal customers to deliver exceptional care to your external customers
- Consistently establish and consistently execute Customer service as your competitive advantage
- Make price irrelevant by competing and winning on service
- Create and implement customer service programs in all kinds of industries, including case studies with detailed tactics
Customer Service Institute of America is pleased to offer a discount to this oustanding conference for our community of graduates, students and members. Enter promo code: CSIA2018 to lock in the $1000 rate.
Click here for more information and to register. Don’t forget to enter promo code CSIA18 to take advantage of our exclusive discount! We hope to see you there!
Here is a sneak peak at our lineup of speakers. Don’t miss out on the energy and inspiration these experts will be bringing to the event!
