What does contented look like? It starts with the employee who consistently delivers the customer experience that you believe will make your customers want to come back and bring their friends
Enjoy this guest article for CSIA, by Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken “Smile and
As we move into the heart of the Spring season, many of us get an irrestible urge to clean and
In his first guest blog for CSIA, John R. DeJulius discusses the importance of maintaining professional expertise and service excellence
Customer feedback is essential for businesses looking to offer a more personalized customer experience. Without receiving customer feedback, there’s no
Customer Contact Week Vegas is the World’s Largest Customer Contact Event In 2019 CCW is celebrating its 20th anniversary and
7 Examples of Common Customer Service Failures In previous blog articles we’ve defined and explained the importance of service excellence
An Attitude of Excellence is a book for everyone! You do not need to be in customer service, or a leader (but you are whether you know it or not), an executive, etc. This book is for any person who wants to be the best them they can be.
In his first guest article for CSIA, Customer service keynote speaker and award-winning author Chip Bell shares his insights on how
Strategic Customer Service 2.0 is updated with the types of issues facing businesses now, inclusive of acquiring and keeping excellent staff, social media and its effect on customer experience and profits, as well as the ever important component that details how to put a dollar amount on the bottom line improvement expected by investing in customer experience.
