Strategic Customer Service 2.0 is updated with the types of issues facing businesses now, inclusive of acquiring and keeping excellent staff, social media and its effect on customer experience and profits, as well as the ever important component that details how to put a dollar amount on the bottom line improvement expected by investing in customer experience.
Convenience…yes please!! Shep Hyken explains how companies need to be seeking ways to ensure convenience is at the forefront of their service offering. While having a polite and knowledgeable team is still key, seeking ways, through people, or technology, to remove headaches and extra steps for customers is what it is all about.
The 2018 International Service Excellence Awards recognize organizations and individuals for their commitment to service excellence The Customer Service Institute
As part of our ongoing commitment to service excellence, we are pleased to announce our new Certified Customer Service Manager
In his first guest article for CSIA, Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken gives us his
There are certain times of year where we make a conscious effort to think about what we are thankful for.
We have explored the importance of internal customer care in several of our past blog articles such as The Customer