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Customer Service Trends – What to Watch For Post-Pandemic
Many companies were forced to modify operations as a result of Covid-19. In order to stay in business, they had
Many companies were forced to modify operations as a result of Covid-19. In order to stay in business, they had
Customer Service Week (October 3- 7, 2023) is coming up soon, and we want to help you make it the
Customer service professionals interact with customers in many different ways throughout the day and need to be prepared for a
In these times where customer support is often provided via live chat or even chatbots, we may be tempted to
Enjoy this guest blog by customer service author and speaker Dr. Chip R. Bell, which uses the sunflower following the
As more and more organizations are waking up to the fact that a great customer experience is an essential part
Have you recently been promoted to a Customer Service Manager role? Or are you hoping to get a promotion soon?
In today’s saturated market, your company is likely to be competing with hundreds – if not thousands – of others.
In our most recent blogs, we explored two important topics in connection with Mental Health Awareness Month: maintaining passion for
Customer service professionals often face demanding situations and challenges – especially those who work on the frontline. Most people who
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