Recommended Reading: An Attitude of Excellence
- February 7, 2019
- Posted by: Churchill
- Category: Recommended Reading
Convenience…yes please!! Shep Hyken explains how companies need to be seeking ways to ensure convenience is at the forefront of their service offering. While having a polite and knowledgeable team is still key, seeking ways, through people, or technology, to remove headaches and extra steps for customers is what it is all about.