Customer Experience
Please Put Me Back On Hold! Creating a Frictionless Customer Experience
In this guest blog by Shep Hyken, we have an excellent example of how to make the best of a
June 13, 2023
In this guest blog by Shep Hyken, we have an excellent example of how to make the best of a
In today’s marketplace, the customer has gained control of the customer experience. Consumers collect online data to learn about an
To commemorate International Women’s Month, this blog is dedicated to women who lead and inspire us in their roles as
Omnichannel – a buzzword that every executive has heard over and over again the past few years. While this term
Think back to 1983 when the internet was first introduced. For those who remember it, you probably couldn’t fathom how
As we mentioned in our previous blog, the increase in online sales has created an increase in the need for
Have the past 18 months been difficult for you as you not only try to manage what business is like
It’s no secret that word of mouth remains incredibly powerful when it comes to the product and service development of
Generating loyalty for your brand and business continues to require creativity and innovation. With a company like Amazon offering a
Several months ago, we wrote a post about the emergence of the Chief Customer Officer – a fairly new C-level
