Several months ago, we wrote a post about the emergence of the Chief Customer Officer – a fairly new C-level
Businesses that enjoy continued success follow best practices when it comes to providing excellent customer service. While satisfied customers are
You’re powering on your laptop and headset at your desk in your bedroom alcove, getting the kids ready for another
When a customer or client calls or visits a customer support center, they expect to receive more than just basic
Did you know that it can cost up to 25x more for a business to acquire a new customer, than to retain an old customer? Not only that, repeat customers spend up to 67 percent more than new customers. Both customer retention and customer loyalty are incredibly important for the long-term success of a business.
With all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and build better relationships with our customers. These are very tactical. Find one or two that you like and work them into your process. You’ll be surprised at how quickly the little things add up to increase your customer satisfaction, NPS scores and, more importantly, your bottom line