Qualified Customer service managers are essential for any business that wants a great customer experience. They play an indispensable role
We don’t mind repeating this well-known mantra: Customers expect prompt, convenient, and high-quality customer service. If they don’t have a
In today’s marketplace, the customer has gained control of the customer experience. Consumers collect online data to learn about an
Professionals in the customer service field know how important it is to stay informed and up-to-date with their customer service
To commemorate International Women’s Month, this blog is dedicated to women who lead and inspire us in their roles as
Every romance has a special moment that sparked it – a magical moment that created an undeniable connection. That magic
When it comes to creating a customer-focused culture in a company, the most important thing you need to achieve this
Inspired by February, the Month of Love, we are dedicating this blog to customer love – that is, our love
As this year comes to a close, most of us are looking ahead and thinking about our goals for the
Guest Blog by Shep Hyken Each year I read 40-50 books and peruse dozens more. While most of my reading
