Customer feedback is essential for businesses looking to offer a more personalized customer experience. Without receiving customer feedback, there’s no
In her first guest article for CSIA, Customer service expert, keynote speaker and author, Jeanne Bliss, shares her insights on
As we discussed in a past article: Artificial Intelligence and the Customer Service Experience, emerging technologies that include artificial intelligence
We recently hosted a dynamic and very refreshing webinar with customer service expert Jeanne Bliss. Jeanne is one of the
What is Service Excellence? Simply stated, good customer service is the extent to which a product or service meets the
Last year we hosted a very insightful webinar with Customer Service expert Chip Bell based on his best-selling book “Wired
