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  • CCSM BLOG: Building A Customer Service Culture

    • November 22, 2018
    • Posted by: David Kline
    • Category: CCSM Graduate Blogs
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    By Debi Ann Smart, CCSM Graduate Businesses have come to realize that customer service is a non-negotiable part of their product offering. The quality of customer service you deliver can either ‘make’ or ‘break’ your business. The customers and potential customers are no longer limited by geographical boundaries when it comes to selecting a product

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  • Customer Appreciation at Thanksgiving, and Throughout the Year

    • November 15, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, CSIA Blog, Innovation, Professional Implementation
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    There are certain times of year where we make a conscious effort to think about what we are thankful for. Thanksgiving is a time when many of us here in the United States sit and reflect on this. We take the opportunity to thank friends, family, employers, employees, co-workers and our valued customers. So as

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  • Customer Service That Would Make Mom Proud – Webinar with Jeanne Bliss

    • June 25, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA, CSIA Blog, Employee Development, Innovation, Professional Implementation
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    We recently hosted a dynamic and very refreshing webinar with customer service expert Jeanne Bliss.  Jeanne is one of the foremost experts on customer-focused leadership and paved the way for the role of the Chief Customer Officer.  She has held customer service executive roles at Lands’ End, Coldwell Banker, Allstate, Mazda, and Microsoft. Since 2002

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  • Customer Service and Your Company’s Online Reputation

    • February 21, 2018
    • Posted by: CSIA Editorial Team
    • Category: Community, Competitive research, CSIA Blog, Innovation, Professional Implementation
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    Last year we hosted a very insightful webinar with Customer Service expert Chip Bell based on his best-selling book “Wired and Dangerous: How Your Customers Have Changed and What to Do About It”. What does Chip Bell mean by “wired and dangerous “? With the dawning of smart phone, tablets and notebooks, we have multiple,

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