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  • GUEST BLOG: 5 WAYS TO DELIVER BETTER SERVICE JUST IN TIME FOR NATIONAL CUSTOMER SERVICE WEEK

    • October 8, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
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    Every year Customer Service Week is the first full week in October. This is a week to celebrate and appreciate not only our customers, but also the people who make our customers happy.

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  • How to Celebrate Customer Service Week

    • September 19, 2019
    • Posted by: CSIA Editorial Team
    • Category: CSIA Blog
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    Celebrate Customer Service Week

    Customer Service Week (October 7- 11, 2019) is coming up very soon, and we want to help you make it the best week possible! This is a wonderful opportunity to recognize your team and co-workers at your service organization.

    It’s the perfect time to show appreciation for all the hard work that your team does throughout the year. Although Customer Service Week is happening soon, you still have time to plan it! 

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  • GUEST BLOG: IT’S NOT WHERE YOU ARE. IT’S WHERE YOU’RE GOING.

    • August 28, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
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    Sometimes you find life lessons in unexpected places. This time it was on the golf course. Almost every Sunday throughout the summer I play golf with some great guys. One Sunday we decided to play the championship tees—meaning we hit from the furthest point away from each hole. Obviously, this makes the game longer and

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  • The Emergence of the Chief Customer Officer

    • August 20, 2019
    • Posted by: CSIA Editorial Team
    • Category: CSIA Blog
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    In our last article we talked about the role of the Customer Service Manager, and its importance in creating and maintaining service strategies that pave the way for service excellence. In the past, the Customer Service Manager has typically reported to a Senior or C-level Marketing, Operations or Human Resources Executive, or a combination thereof.

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  • GUEST BLOG: The Power of a Smile

    • May 8, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
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    Smile

    Enjoy this guest article for CSIA, by Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken  “Smile and the world smiles with you.” That is part of a longer quote attributed to Stanley Gordon West. It became the topic of conversation while on a New York subway with my daughter, Alex, when I

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