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  • GUEST BLOG: The Power of a Smile

    • May 8, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
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    Smile

    Enjoy this guest article for CSIA, by Customer service/CX expert, keynote speaker and NYT bestselling author Shep Hyken  “Smile and the world smiles with you.” That is part of a longer quote attributed to Stanley Gordon West. It became the topic of conversation while on a New York subway with my daughter, Alex, when I

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  • Customer Feeback: Your Key To Service Excellence

    • March 19, 2019
    • Posted by: CSIA Editorial Team
    • Category: CSIA Blog
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    Customer feedback is essential for businesses looking to offer a more personalized customer experience. Without receiving customer feedback, there’s no way of knowing what’s working for customers and what needs improvement. Gathering customer feedback regarding a product or service not only improves business process, it makes a customer feel valued and involved. Such involvement brings

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  • GUEST BLOG: Make Memory Creation the Currency of Your Brand

    • March 11, 2019
    • Posted by: CSIA Editorial Team
    • Category: Guest Blogs
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    In her first guest article for CSIA, Customer service expert, keynote speaker and author, Jeanne Bliss, shares her insights on how to provide a memorable customer experience – CSIA Editorial Team First, they saw one red boot. Was it Superman? Then they got a peek of the tail end of a cape. Spider-Man?Then there they

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  • What You Don’t Do, Speaks Volumes

    • February 20, 2019
    • Posted by: CSIA Editorial Team
    • Category: CSIA Blog
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    7 Examples of Common Customer Service Failures In previous blog articles we’ve defined and explained the importance of service excellence as well as the importance of understanding the customer experience. Another way to describe excellent customer service is to talk about what it isn’t. We love this quote: “It is not only what we do,

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  • CCSM BLOG: Building A Customer Service Culture

    • November 22, 2018
    • Posted by: David Kline
    • Category: CCSM Graduate Blogs
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    By Debi Ann Smart, CCSM Graduate Businesses have come to realize that customer service is a non-negotiable part of their product offering. The quality of customer service you deliver can either ‘make’ or ‘break’ your business. The customers and potential customers are no longer limited by geographical boundaries when it comes to selecting a product

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